Kimberly Gonzalez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly reliable and accurate when accomplishing vital responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Aide
Favorite Staffing
Chicago , IL
2022.02 - 2023.11
- Reviewed incident reports to determine potential risk factors and preventative measures.
- Developed and implemented safety policies and procedures.
- Maintained accurate record of resident care services and reported any changes in condition to supervisor.
- Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
- Developed positive relationships with residents by demonstrating respect for their needs and preferences.
- Participated in team meetings with other residential aides discussing resident care plans.
Youth Care Worker
Endeavors Staffing
Confidential
2022.06 - 2022.10
- Assisted unit leader in providing emergency shelter housing for 2,500 immigrant children. Responsibilities included managing the dorm, coordinating paperwork, and notifying staff of upcoming events.
- Maintained accurate records of daily activities, progress notes, and incident reports.
Teachers Aide
Krucial Staffing
Confidential
2022.01 - 2022.03
- Managed Category 1 Emergency Disaster Response efforts, successfully providing immediate shelter and accommodation for up to 2500 immigrant children.
- Maintained accurate records of daily activities, progress notes, and incident reports.
Meditech Consultant
Lawrence General Hospital/Nittany Physicians Group
Washington , D.C
2021.02 - 2022.01
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Scheduled patient appointments for medical records requests.
- Responded to phone inquiries from patients, physicians and other healthcare providers regarding medical records status.
- Updated patient information in databases and adhered to confidentiality requirements.
- Utilized computer programs such as Microsoft Office, Microsoft Teams, Outlook, and more.
Customer Service Representative
StarTek
San Antonio , TX
2019.12 - 2021.02
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered 100+ calls, providing exceptional customer service and assisting bilingual spectrum customers with billing inquiries, payment methods, and equipment troubleshooting.
Case Manager
Change Healthcare
Weston , FL
2019.07 - 2019.10
- Proficiently utilized Microsoft Excel, Word, email, faxing, and mailing capabilities for handling confidential documentation. Operated two computer systems simultaneously to efficiently screen and scan documents.
- Achieved monthly quota by processing corrections on state applications, maintaining 80 cases in progress and 60 pending submissions.
- Performed follow-ups and scheduled client appointments. Assisted with inbound calls and state applications for all 50 states. Collaborated with various departments daily to correct state applications and handle confidential client documents.
Customer Service Representative
Conduent
San Antonio , TX
2018.10 - 2019.05
- Answered and directed [180]+ inbound & outbound calls daily.
- Associated with social security benefits, enrollment, and eligibility.
- Verified accounts, processed card replacements, updated information, and resolved concerns regarding fraudulent activity
- Escalated customer concerns, store issues and inventory requirements to supervisors through effective communication.
Psychiatric Nurse Assistant
San Antonio State Hospital
San Antonio , FL
2017.10 - 2018.11
- Handled a range of patient-oriented responsibilities such as monitoring vital signs, administering medication, and assessing patient behavior
- Utilized therapeutic techniques
- Reported any instances of unusual behavior, including self-harm, harm to others, or harm to staff members.
- Provided comprehensive assessments for clients upon admission and discharge
- Managed daily charting for patients efficiently
- Provided direct care to psychiatric patients in an acute inpatient setting.
Education
High School Diploma -
John B Alexander High School
Laredo, TX2015-06
Skills
- Emergency Response
- Safety awareness
- First Aid Certification
- CPR Certification
- Privacy and confidentiality
- Clinical Documentation
- Medication Administration
- Mental Health
- Case Management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Quickbooks
- Cash Handling
- Inventory Control
Certification
- OSHA
- FEMA IS-100, IS-200, IS-700B, and IS-800D
- Heartsaver - First Aid CPR AED
- Mandated Reporter - Department of Children and Family Services
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Youth Care Worker
Endeavors Staffing
2022.06 - 2022.10
Residential Aide
Favorite Staffing
2022.02 - 2023.11
Teachers Aide
Krucial Staffing
2022.01 - 2022.03
Meditech Consultant
Lawrence General Hospital/Nittany Physicians Group
2021.02 - 2022.01
Customer Service Representative
StarTek
2019.12 - 2021.02
Case Manager
Change Healthcare
2019.07 - 2019.10
Customer Service Representative
Conduent
2018.10 - 2019.05
Psychiatric Nurse Assistant
San Antonio State Hospital
2017.10 - 2018.11
High School Diploma -
John B Alexander High School
- OSHA
- FEMA IS-100, IS-200, IS-700B, and IS-800D
- Heartsaver - First Aid CPR AED
- Mandated Reporter - Department of Children and Family Services
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