Kimberly Gonzalez
Houston,TX
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
14
14
years of professional experience
Work History
Information and Referral Specialist
Harris County Public Health
09.2021 - Current
- Answering calls from the public about animals that are lost/found.
- Dispatching and updating calls for the Animal Control Officer.
- Informing the public of what services we can provide; Adoption, Rehoming, Community Cat program, Foster, Rescue, Clinic, and Harris County License.
- Providing information, directions, and advising potential adopters.
- Processing adoptions and managing related paperwork and collecting payment.
- Processing Harris County license through Web and mail in, ensuring the payment and jurisdiction is correct.
- able to document and communicate with Animal Control officers to investigate rabies exposures.
- Is comfortable with documenting and following up with bite reports.
- Participating in events for other departments, ensuring paperwork is filled out correctly.
- Schedule appointment for clinic.
Receptionist (Temp Position)
A1 Personnel of Houston/The Children's Assessment
06.2016 - 07.2016
- Greet clients welcoming, directing, and announcing them appropriately.
- Transfer all incoming calls to proper extensions.
- Answer, screen and forward any incoming phone calls while providing basic Information when needed.
- Maintain security by following procedures and controlling access (issue visitor badges).
- Perform other clerical receptionist duties such as filing.
Data Entry Clerk
Mobius Industry/Brothers Produce
01.2015 - 08.2015
- Reviewed invoices did corrections if needed.
- Scanned all invoices into software.
- Customers would request missing invoices, fax or email a copy.
- If there would be any invoices missing would research if the product went out.
- Customers would request credit if the product had quality issues or sent incorrectly.
- Filled all invoices accurately.
Clerical Specialist
A1 Personnel of Houston/HISD Student Eligibility
09.2014 - 11.2014
- Verified all lunch applications to see if they were properly filled out.
- Contacted parents to get missing information.
- Filled all lunch applications as directed.
Customer services representative (call center)
Lane Staffing
03.2012 - 03.2014
- Multi-task answering phones and data entry
- Respond customers questions and concerns
- Explain customer rates and usage for water
- Contact customers for pending payments and non-sufficient funds
- Filing and reporting filed data to manager
Receptionist
Law Office of Neumann and Rodriguez
09.2011 - 12.2011
- Organized and coordinated meetings, conferences and travel arrangements
- Implemented and maintained office systems
- Maintained schedules and calendars
- Arranged and confirmed appointments
- Handled incoming mail and other material
- Set up and maintain filing systems
Receptionist
Baja Auto Insurance
05.2011 - 08.2011
- Assisted walk-in customers with their automotive insurance needs
- Created quotes for the clientele and entered all information into the system
- In charge of taking payments
- Arranged and confirmed appointments
Front Office Representative (extern)
El Centro de Corazón
03.2011 - 04.2011
- Completed intake/registration paperwork
- Checked in patients and follow-up
- Maintained patient records and facilitated among appropriate staff
- Collected current and past payments
- Processed initial eligibility and assist patient with applications for CHIP Perinatal and Medicaid/Chip; and insured that all patient information is appropriate and accurate recorded
Education
High School Diploma -
Austin High School
Houston, TX07-2011
Skills
- Data entry proficiency
- Call center experience
- Payment processing
- Professional telephone demeanor
- Documentation
- Data collection
- Clerical support
- Filing
- Multi-line phone talent
- Paperwork processing
- Appointment scheduling
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Information and Referral Specialist
Harris County Public Health
09.2021 - Current
Receptionist (Temp Position)
A1 Personnel of Houston/The Children's Assessment
06.2016 - 07.2016
Data Entry Clerk
Mobius Industry/Brothers Produce
01.2015 - 08.2015
Clerical Specialist
A1 Personnel of Houston/HISD Student Eligibility
09.2014 - 11.2014
Customer services representative (call center)
Lane Staffing
03.2012 - 03.2014
Receptionist
Law Office of Neumann and Rodriguez
09.2011 - 12.2011
Receptionist
Baja Auto Insurance
05.2011 - 08.2011
Front Office Representative (extern)
El Centro de Corazón
03.2011 - 04.2011
High School Diploma -
Austin High School
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