KIMBERLY GONZALEZ
Orlando,Florida
Summary
Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks HMSHost
Orlando, FL
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Server
IHOP
Orlando, FL
09.2024 - 10.2024
- Followed safety, sanitization and food handling guidelines.
- Listened to guest needs and responded promptly for personalized service.
- Supported bussers with table-cleaning during high-volume shifts.
- Processed credit card transactions, gift cards, and cash payments.
- Kept food service and preparation areas clean and neat.
- Monitored wait times for seated parties during peak hours to ensure efficient table turnover rates.
- Greeted customers upon arrival and escorted them to their tables.
Assistant General Manager
Bonchon
Orlando, FL
06.2024 - 09.2024
- Conducted regular meetings with staff to address concerns, provide updates, and offer guidance.
- Implemented marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw vendor relationships while negotiating contracts for optimal pricing.
- Ensured compliance with company policies, procedures, and regulations.
- Evaluated employee performance through regular reviews and provided constructive feedback for improvement.
Barista
Starbucks HMSHost
Orlando, FL
07.2023 - 06.2024
- Upsold menu items such as pastries or specialty drinks to enhance customer experience.
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Performed routine maintenance on coffee machines to ensure optimal performance and prevent malfunctions.
- Greeted customers warmly and engaged in friendly conversation while taking their orders.
- Monitored beverage stations to maintain appropriate levels of syrups, sauces, milk, cups, lids, straws, napkins etc., refilling as necessary.
BRAND AMBASSADOR
American Eagle
Waterloo, NY
05.2023 - 06.2023
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Introduced current sales and promotions to bring awareness to brand initiatives.
- Interacted with customers to gather feedback and promote brand awareness.
- Provided accurate information to clients and referred customers to appropriate team members when needed.
- Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally.
CREW MANAGER
Geneva McDonald's
Geneva
11.2016 - 05.2023
- Coordinated scheduling shifts among crew members based on workload demands.
- Utilized excellent communication skills to ensure employees followed safety protocols and company policies.
- Trained new hires on proper job procedures while upholding high standards of quality control.
- Identified areas of improvement within the team dynamics and created plans for success.
- Cultivated positive relationships with customers by providing exceptional service that exceeded expectations.
PIZZA MAKER/DELIVERY
Dominos
Geneva
01.2021 - 04.2021
- Checked delivery addresses and verified correct package delivery.
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Exhibited exceptional customer service skills, including the ability to take orders and answer questions about menu items.
- Adept at accurately measuring and combining ingredients according to recipes to ensure consistent results.
SUB MAKER
Wegmans
Geneva
01.2021 - 02.2021
- Making sure my subs were made to perfection and cleanliness.
- Creating relationships with the customers and making sure their experience with our sub shop was the best of the best.
Education
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Barry University
Miami Shores, FL01.2023
Skills
- Brand Awareness and Identity
- Providing Feedback
- Store Displays
- Maintaining Clean Work Areas
- Critical Thinking
- Relationship Builder
- Floor Operations and Displays
- Team member support
- Guest Engagement
- Safe Food Handling
- Strong Work Ethic
Timeline
Barista
Starbucks HMSHost
10.2024 - Current
Server
IHOP
09.2024 - 10.2024
Assistant General Manager
Bonchon
06.2024 - 09.2024
Barista
Starbucks HMSHost
07.2023 - 06.2024
BRAND AMBASSADOR
American Eagle
05.2023 - 06.2023
PIZZA MAKER/DELIVERY
Dominos
01.2021 - 04.2021
SUB MAKER
Wegmans
01.2021 - 02.2021
CREW MANAGER
Geneva McDonald's
11.2016 - 05.2023
BACHELOR OF ARTS (B.A.) - PSYCHOLOGY
Barry University