Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

KIMBERLY GONZALEZ

Corona

Summary

I am a personable, driven, and collaborative individual with a strong foundation in leadership and team management. Currently in my second year of Hunter College, with ideas to prosper in biochemistry as well as the medical field. Interested in perfecting project coordination and customer service, coupled with excellent communication and problem-solving skills. Committed to driving positive outcomes and fostering team efficiency.

Overview

2
2
years of professional experience

Work History

Lead Associate

Levis Strauss- Time Square
10.2023 - Current
  • Experienced in service recovery and resolving customer concerns with empathy and efficiency
  • Effective communicator with the ability to assist tourists and non-native English speakers
  • Team leadership experience, including floor management and strategic associate placement
  • Comfortable working in dynamic, high-pressure environments with excellent multitasking skills
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.

PSA Associate

Metro Dermatology
05.2024 - 09.2024
  • Acted as the first point of contact for clients and visitors, providing a warm and professional welcome in person and over the phone.
  • Conducted follow-up calls to recent patients to check on their post-visit status, address any concerns
  • Verified patient insurance eligibility and benefits prior to appointments, maintaining up-to-date records and minimizing billing issues.
  • Managed patient appointment scheduling
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Stylist

American Eagle- Time Square
06.2023 - 12.2023
  • High-Volume Customer Service
  • Adjusting to changing priorities, handling unexpected situations, and learning new tasks quickly
  • Adaptability to Tourists & International Guests within the city
  • Team Collaboration & Shift Support
  • Understanding sales techniques, engaging customers, and driving sales growth.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
  • Increased client confidence by teaching them how to style their outfits appropriately for various situations.

Education

Bachelor of Science - Bio Chemistry

HUNTER COLLEGE
01.2028

Licenced in Cosmetology -

QUEENS TECHNICAL HIGH SCHOOL
01.2024

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Staff training
  • Operations management
  • Inventory replenishment

LANGUAGES

English: Fluent
Spanish: Fluent

Timeline

PSA Associate

Metro Dermatology
05.2024 - 09.2024

Lead Associate

Levis Strauss- Time Square
10.2023 - Current

Stylist

American Eagle- Time Square
06.2023 - 12.2023

Bachelor of Science - Bio Chemistry

HUNTER COLLEGE

Licenced in Cosmetology -

QUEENS TECHNICAL HIGH SCHOOL

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