Kimberly Goodwin
Management, Customer Service
Keystone Hgts ,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across roles at Taco Bell Restaurant and other companies. Excelled in safe food handling and guest relations management, boosting service quality and operational efficiency. Skilled in fostering team collaboration and leveraging multitasking abilities to achieve superior service standards.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Taco Bell Restaurant
09.2024 - Current
- Cultivated productive customer relationships to boost service quality.
- Provided outstanding service by swiftly resolving customer issues.
- Preserved tidy environments to boost both performance and protection.
- Encouraged teamwork and mutual respect by maintaining open lines of dialogue with staff and leadership.
- Acquired knowledge of colleagues' work responsibilities for backup support.
- Collaborated with staff during busy hours to optimize workflow and customer service.
- Facilitated coordination with kitchen staff to guarantee prompt and precise execution of orders.
- Adhered to established sanitation guidelines to maintain safety in food handling.
- Executed food and drink preparation tasks with accuracy in fast-paced settings.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Operated point-of-sale systems to maintain smooth workflow in high-demand periods.
- Aided in handling inventory, placing supply orders, and reducing food spoilage.
- Reduced food preparation times by organizing workstations effectively.
- Handled order entries efficiently using POS technology for seamless transactions.
Partnership Manager
Lake Area Cleaning Service
03.2020 - 05.2024
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Acted as primary point of contact for partners, addressing any issues or concerns in a timely and professional manner.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Administrative Assistant
Shealey Flooring
08.2018 - 02.2020
- Ensured office environment remained organized and inviting, leaving a lasting impact on clients.
- Delivered friendly and knowledgeable assistance to each customer.
- Supported company operations through efficient handling of copying, faxing, and document filing.
- Introduced new organizational methods to enhance office efficiency.
- Boosted customer satisfaction ratings through prompt response to inquiries via phone, email, and in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to inquiries from callers seeking information.
- Ensured consistent availability of essential supplies.
- Streamlined communication channels, ensuring prompt handling of correspondence.
- Organized and maintained detailed filing systems to ensure accessibility.
- Facilitated document handling through effective management of filing operations.
- Tracked employee hiring updates, position alterations, employment terminations and promotions within human resources files.
Receptionist, Accounts Receivable
A-1 Bail Bonds
10.2016 - 07.2018
- Boosted customer satisfaction through immediate greeting and assistance of visitors.
- Addressed client issues promptly using strong problem-solving techniques.
- Maintained tidy workspace ensuring optimal productivity.
- Maintained exceptional data accuracy to ensure reliable financial records.
- Managed cash flow operations by accurately logging incoming payments.
- Maintained accurate and organized updates in client records.
- Recorded payments received and systematically updated financial data.
- Initiated appropriate actions for recovering overdue payments.
Education
Associate Of Business Administration - Business Management
Sante Fe Community College
Gainesville, FL01.1996
Diploma - Education
Bradford High School
Starke, FL06.1994
Skills
Friendly nature
Technical Support
Organizational skills
Team Bonding
Scheduling
Excellent multi-tasking ability
Credit and collections
Payroll and budgeting
Clear oral/written communication
Timeline
Food Service Worker
Taco Bell Restaurant
09.2024 - Current
Partnership Manager
Lake Area Cleaning Service
03.2020 - 05.2024
Office Administrative Assistant
Shealey Flooring
08.2018 - 02.2020
Receptionist, Accounts Receivable
A-1 Bail Bonds
10.2016 - 07.2018
Associate Of Business Administration - Business Management
Sante Fe Community College
Diploma - Education
Bradford High School