Kimberly Gosnell
Frisco,TX
Summary
Accomplished leader with a proven track record, adept in operations management and customer relations. Spearheaded initiatives that significantly enhanced operational efficiency and client satisfaction. Skilled in Microsoft Office Suite and problem-solving, strategic approach led to substantial business growth and robust team development.
Overview
13
13
years of professional experience
Work History
Co-Owner
NGenius Developments, LLC
01.2024 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Negotiated contracts with suppliers to secure favorable terms while maintaining product quality standards.
- Managed daily operations, ensuring smooth workflow and satisfied clients.
- Recruited top talent for various roles, contributing significantly to overall success through acquisition of skilled professionals dedicated to their respective fields of expertise.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
Managing Partner
Global Cheer Alliance Inc
01.2016 - 12.2023
- Negotiated high-value contracts with clients, securing profitable partnerships.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
Chief Operating Officer
RYVL Apparel
01.2015 - 01.2017
- Oversaw day-to-day operations while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering continuous learning and development.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Championed adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Drove revenue growth and successfully launched new products and services to meet customer needs.
- Identified and pursued business development opportunities and increased revenue.
- Managed crisis response to minimize potential negative impacts.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
Customer Service Manager
Bank Of America
01.2011 - 12.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed teams of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly, and escalated major issues.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
Education
Associate of Science - Nursing
Universidad Latinoamericana De Costa Rica
San Jose Costa Rica11.2026
High School Diploma -
Liceo Del Sur
San Jose Costa Rica11.2009
Skills
- Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- QuickBooks
- Document translation (English and Spanish)
- Records Management
- Live chat support
- Staff training/development
- Customer Service Management
- Data Management
- Scheduling
- Data Entry
- Active Listening
- Critical Thinking
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Co-Owner
NGenius Developments, LLC
01.2024 - Current
Managing Partner
Global Cheer Alliance Inc
01.2016 - 12.2023
Chief Operating Officer
RYVL Apparel
01.2015 - 01.2017
Customer Service Manager
Bank Of America
01.2011 - 12.2014
Associate of Science - Nursing
Universidad Latinoamericana De Costa Rica
High School Diploma -
Liceo Del Sur
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