Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Goudey

Mesa,AZ

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Realtor

HomeSmart
05.2020 - 12.2023
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Developed new business and managed new and existing clients.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.

Customer Service Representative

JAX Bev
01.2022 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Agent

Berge Toyota
02.2018 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Education

Real Estate License - Real Estate

Arizona School Of Real Estate & Business
Scottsdale, AZ
06.2018

High School Diploma -

Esperanza High School
Placentia, CA
06.1988

Skills

  • Multitasking
  • Customer Focus
  • Telephone Etiquette
  • Decision Making
  • Effective Communication
  • Time Management
  • Problem Solving
  • Appointment Scheduling
  • Professional Telephone Demeanor
  • Customer Relations
  • Client Relations
  • Conflict Resolution

Timeline

Customer Service Representative

JAX Bev
01.2022 - 11.2023

Realtor

HomeSmart
05.2020 - 12.2023

Customer Service Agent

Berge Toyota
02.2018 - 03.2019

Real Estate License - Real Estate

Arizona School Of Real Estate & Business

High School Diploma -

Esperanza High School
Kimberly Goudey