Kimberly Gowdy
Johns Creek ,GA
Summary
Proven Strategic Account Executive with a robust history in the Insurance Industry, adept in value-based selling and enhancing customer satisfaction. Expert in sealing deals and fostering long-term partnerships, demonstrated through consistent overachievement of sales targets and exceptional service delivery. Balances deal-closing prowess with empathetic client engagement, driving profitability and loyalty. Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships.
Overview
37
37
years of professional experience
Work History
Strategic Account Executive
UnitedHealthcare
04.2011 - Current
- Led contract renewal discussions, reinforcing customer value propositions while negotiating favorable terms for the organization.
- Determined direction for strategic accounts by researching competitive landscape, market insights and communication across sales force
- Aligned internal resources to effectively support client needs and ensure timely issue resolution.
- Negotiated contracts, ensuring long-term partnerships and mutually beneficial terms for both parties.
Strategic Account Executive
The Principal Financial Group
04.2007 - 04.2013
- Managed existing strategic accounts and identified new business opportunities to achieve revenue objectives.
- Established strong relationships with key clients by providing personalized solutions and exceptional service.
- Negotiated agreements to develop and execute profitability strategies for key accounts.
- Organized regular client touchpoints, maintaining open lines of communication for feedback and updates.
- Collaborated with Underwriting teams to execute strategic sales goals.
Strategic Account Sales Executive
Aetna
04.2004 - 06.2006
- Negotiated favorable contract terms with clients to secure long-term business partnerships.
- Collaborated with cross-functional teams to create tailored solutions addressing specific client needs.
- Managed a portfolio of high-profile accounts, ensuring timely delivery of products/services while maintaining excellent communication throughout the process.
- Regularly exceeded sales targets through a consistent focus on high-quality lead generation and relationship building efforts.
Senior Implementation Manager
Aetna
05.1996 - 06.2004
- Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.
- Enhanced client satisfaction by providing detailed training and support during solution rollouts.
- Balanced client needs with internal resource availability, optimizing the allocation of team members to maximize productivity without compromising quality.
- Served as a trusted advisor to clients during implementations, providing expert guidance and recommendations based on extensive industry experience and knowledge.
Implementation Manager
Aetna
07.1991 - 06.1996
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Customer Support Specialist
Aetna
03.1988 - 07.1991
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Marketing
Cheyney University of Pennsylvania
Cheyney, PA05.1987
Skills
- Customer Satisfaction
- Deal Closing
- Value-based selling
- Sales operations
Accomplishments
- Consistently achieved 85+% persistency through fostering broker relationship and internal relationships and finalizing renewals with accuracy and efficiency.
- Exceeded upsell Ancillary goals for the past 5 years
Author
I'm a published author of the book "The Colorless Womb"
Timeline
Strategic Account Executive
UnitedHealthcare
04.2011 - Current
Strategic Account Executive
The Principal Financial Group
04.2007 - 04.2013
Strategic Account Sales Executive
Aetna
04.2004 - 06.2006
Senior Implementation Manager
Aetna
05.1996 - 06.2004
Implementation Manager
Aetna
07.1991 - 06.1996
Customer Support Specialist
Aetna
03.1988 - 07.1991
Bachelor of Science - Marketing
Cheyney University of Pennsylvania
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