KIMBERLY GOYNES
Summary
Dynamic and results-driven professional with extensive experience at Great Clips, excelling in customer service and problem-solving. Proven ability to manage multi-line phone systems and maintain efficient operations. Skilled in data entry and adept at recognizing client needs, ensuring satisfaction and loyalty in fast-paced environments.
Overview
28
28
years of professional experience
Work History
STYLIST/RECEPTIONIST
GREAT CLIPS
Houston
07.2016 - Current
- Answers questions in a friendly manner and resolves any problem elements as they arise.
- Scheduled and confirmed customers’ appointments
- Cut and/or style customers’ hair with shears and/or clippers
- Inventory Control and data input
- Skillfully manage a busy 5 – line phone system with several extensions, provide information and routed calls to the proper stylists.
- Answer customers questions in a friendly manner and resolve any problem elements as they arise.
- Schedule and confirm customers’ appointments
CAKE DESIGNER
EMMA’S KONFETTI KREATIONS
Houston
12.2012 - Current
- 5+ years designing and decorating cakes for small and large events; both formal and informal
- Wilton Cake certified.
- Artistic, with an eye for color and innovative design and adept at working with clients to customize orders.
- Designed and decorated party and wedding cakes, offering the ability to duplicate complex designs from photos.
- Specialize in creative designs, incorporating colors of party and décor.
- Met with clients to discuss their events and customize services to meet their needs and budgets.
RETAIL SALES ASSOCIATE
DILLARDS
Houston
08.2022 - 11.2023
- Used computerized register.
- Greeted customers as they entered store or approached station; directed customers to merchandise.
- Maintained sales floor appearance.
- Managed financial transactions.
- Balanced drawer at the end of daily shift.
PERSONAL CARE ATTENDANT
MEDINURSE INC.
Houston
07.2015 - 05.2016
- Provided care and protective supervision while using proper and effective approaches and techniques for serving individuals with dementia.
- Provided personal care of client such as bathing, dressing, toileting and eating, while documenting aid.
- Provided housekeeping and laundry service.
- Helped with food service and clean-up of snacks and meals.
- Administered daily medications, etc.
- Traveled to/from appointments and helped with errands and bill paying.
STYLIST/RECEPTIONIST
GREAT CLIPS
Houston
04.2013 - 06.2015
- Scheduled and confirmed customers’ appointments
- Cut and/or style customers’ hair with shears and/or clippers
- Inventory Control and data input
- Skillfully managed a busy phone system with several extensions, provide information and routed calls to the stylists.
- Answered customers questions in a friendly manner and resolved any problem elements as they arose.
STYLIST/RECEPTIONIST
SMART STYLES
Houston
03.2008 - 08.2008
- Scheduled and confirmed customers’ appointments
- Cut and/or style customers’ hair with shears and/or clippers
- Inventory Control and data input
- Skillfully managed a busy phone system with several extensions, provide information and routed calls to the stylists.
- Answered customers questions in a friendly manner and resolved any problem elements as they arose.
STYLIST/RECEPTIONIST
GREAT CLIPS
Houston
01.2005 - 03.2008
- Scheduled and confirmed customers’ appointments
- Cut and/or style customers’ hair with shears and/or clippers
- Inventory Control and data input
- Skillfully managed a busy phone system with several extensions, provide information and routed calls to the stylists.
- Answered customers questions in a friendly manner and resolved any problem elements as they arose.
RETAIL SALES ASSOCIATE
TARGET
Houston
08.1997 - 07.1999
- Used computerized register.
- Greeted customers as they entered store or approached station; directed customers to merchandise.
- Maintained sales floor appearance.
- Managed financial transactions.
- Balanced drawer at the end of daily shift.
Education
Business Administration
REMINGTON COLLEGE
HOUSTON, TEXASSkills
- Customer service
- General office equipment
- Microsoft Office Suite
- Bookkeeping
- Data entry
- Fax operations
- Invoicing management
- Multi-line phone systems
- Planning and organization
- Problem-solving skills
- Communication abilities
- Integrity and honesty
- Organizational skills
- Efficiency in tasks
- Pressure management
- Deadline adherence
- Client needs recognition
References
AVAILABLE UPON REQUEST
Timeline
RETAIL SALES ASSOCIATE
DILLARDS
08.2022 - 11.2023
STYLIST/RECEPTIONIST
GREAT CLIPS
07.2016 - Current
PERSONAL CARE ATTENDANT
MEDINURSE INC.
07.2015 - 05.2016
STYLIST/RECEPTIONIST
GREAT CLIPS
04.2013 - 06.2015
CAKE DESIGNER
EMMA’S KONFETTI KREATIONS
12.2012 - Current
STYLIST/RECEPTIONIST
SMART STYLES
03.2008 - 08.2008
STYLIST/RECEPTIONIST
GREAT CLIPS
01.2005 - 03.2008
RETAIL SALES ASSOCIATE
TARGET
08.1997 - 07.1999
Business Administration
REMINGTON COLLEGE
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