Kimberly Goytia
Dallas,TX
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
Roy Jorgensen Associates
Grand Prairie, TX
05.2015 - 04.2019
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Managed communication channels between various teams involved in the execution of complex projects.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Established and maintained quality performance metrics to meet objectives.
- Used control tools to update and monitor project schedules.
Insurance Agent
Baja Auto Insurance
Dallas, TX
02.2013 - 07.2015
- Conducted research to identify competitive rates and benefits offered by other providers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Skills
- Customer Service
- Attention to Detail
- Cultural Sensitivity
- Utilization Management
- Decision-Making
- Personnel Management
- Problem-Solving
- Spreadsheet tracking
- Team Leadership
Certification
- Notary license
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Project Coordinator
Roy Jorgensen Associates
05.2015 - 04.2019
Insurance Agent
Baja Auto Insurance
02.2013 - 07.2015