Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Gozum

Tracy,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Associate Manager of Workplace Operations

Workday
03.2019 - Current
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Coordinated resources from stakeholders and mapped out project deliverables.
  • Created employee schedules to align coverage with forecasted demands.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Mentored team members to enhance professional development and accountability in workplace.

Workplace Coordinator

Workday
05.2019 - 10.2021
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Handled incoming and outgoing shipping and receiving activities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Kept high average of performance evaluations.

Mobile Service Advisor

Tesla
10.2013 - 05.2019
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed estimates by costing materials, supplies, and labor.
  • Led the team with piloting the mobile service program in Northern California and created processes on scheduling, invoicing and dispatching technicians which rolled out globally.
  • Created a certification program to cross train technicians and advisors.
  • Problem solved obstacles that were setbacks and created solutions for improvement.
  • Processed service invoices on over sixty vehicles each day and documented the work performed.
  • Dispatched all technicians to jobs across the Bay Area providing them with proper documents and parts.
  • Answered emails, answer multiple phone lines, communicated with all Bay Area Tesla locations to schedule service appointments.
  • Arranged pop up events in different offsite locations to promote mobile service and introduce a convenient path for our customers.

Education

Bachelor of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
09.2013

Skills

  • Departmental Management
  • Customer Rapport
  • Business Planning
  • Financial Management
  • Budgetary Management
  • Project Management
  • Operations Management

Timeline

Workplace Coordinator

Workday
05.2019 - 10.2021

Associate Manager of Workplace Operations

Workday
03.2019 - Current

Mobile Service Advisor

Tesla
10.2013 - 05.2019

Bachelor of Arts - Criminal Justice

University of Phoenix

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Kimberly Gozum