KIMBERLY GRACE
Mount Holly,NC
Summary
Results-oriented professional with 15+ years of work experience and proven knowledge of campaign management, client relationship management, and competitive analysis. Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers.
Overview
32
32
years of professional experience
Work History
Business Development Specialist
AME INC
03.2025 - 07.2025
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Analyzed market trends to identify opportunities for business expansion and product development.
- Created and implemented targeted marketing campaigns, resulting in increased customer engagement.
- Conducted competitive analysis to inform pricing strategies and improve product positioning.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Led negotiations with key stakeholders to establish favorable terms and conditions for contracts.
- Mentored junior team members, fostering skills development and promoting a culture of collaboration.
- Presented business proposals to executive leadership, influencing decision-making processes effectively.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Conducted regular meetings with Construction and B2B clients to build positive and productive relationships.
- Conducted regular meetings with and customizing lunch and learn clients to build positive and productive relationships.
- Conducted regular meetings with the direct point of contact client to build a positive and productive relationships.
- Drove process improvements within the organization by assessing current systems and recommending enhancements where needed.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Optimized sales funnel management, increasing conversion rates and improving overall customer acquisition strategies.
- Managed budget allocations effectively to maximize ROI on marketing initiatives while minimizing unnecessary expenses.
- Developed business pipeline using cold and warm techniques.
- Reviewed client concerns and recommended appropriate changes to supervisors.
Business Development Specialist
Coverall
01.2020 - 01.2025
- Established a network of contacts within the industry through active participation in professional organizations.
- Applied problem solving skills to identify root causes of issues with customers' orders or services received.
- Maintained comprehensive records of customer interactions, account histories, orders, quotes, delivery dates and other pertinent information.
Branch Manager
Sunbelt Rentals
09.2017 - 10.2019
- Directed daily branch operations, leading the team to exceed monthly sales goals.
- Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
B2B Business Development Account Manager
Green's Commercial Cleaning
11.2008 - 06.2015
- Established strategic partnerships with vendors to enhance service offerings.
- Developed comprehensive proposals tailored to each prospect's unique needs.
- Partnered with internal teams to develop product solutions that met customers' needs.
Ramp Manager
US Airways
06.1998 - 03.2008
- Conducted regular training sessions for ramp employees on safety protocols, equipment operation, customer service, and other relevant topics.
- Maintained accurate records of all personnel assigned to the Ramp Department, including hiring and termination paperwork.
- Coordinated with airlines' ground crews regarding baggage transfers between flights; ensured proper delivery of items from one plane to another.
Weapons Instructor
United States Air Force
06.1993 - 06.1998
- Provided technical advice concerning maintenance issues with small arms weaponry.
- Instructed classes in the fundamentals of marksmanship, including stance, sight alignment, and trigger control.
- Assisted in developing new curriculums for weapons related topics based on current needs within the armed forces.
Education
High School Diploma -
Central Regional High School
Bayville, NC06.1993
Skills
- Sales forecasts
- Product knowledge
- Sales presentations
- Closing techniques
Timeline
Business Development Specialist
AME INC
03.2025 - 07.2025
Business Development Specialist
Coverall
01.2020 - 01.2025
Branch Manager
Sunbelt Rentals
09.2017 - 10.2019
B2B Business Development Account Manager
Green's Commercial Cleaning
11.2008 - 06.2015
Ramp Manager
US Airways
06.1998 - 03.2008
Weapons Instructor
United States Air Force
06.1993 - 06.1998
High School Diploma -
Central Regional High School
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