Kimberly Grado
Odessa,TX
Summary
Accomplished Ophthalmologist Technician with a proven track record at Turner Eye Clinic, enhancing patient satisfaction and clinic efficiency through expert management of supply inventory and meticulous equipment maintenance. Skilled in refractive error correction and fostering patient rapport, I significantly contribute to practice success. Demonstrates exceptional patient care and appointment scheduling acumen.
Overview
6
6
years of professional experience
Work History
Ophthalmologist Technician
Turner Eye Clinic
01.2008 - 12.2012
- Promoted a clean and organized work environment by adhering to infection control guidelines during all aspects of patient care.
- Developed strong rapport with patients from diverse backgrounds through courteous service provision.
- Supported overall clinic efficiency by managing inventory levels of supplies and medications required for daily operation.
- Improved patient experience by providing thorough pre-appointment information and instructions.
- Ensured proper equipment functionality through regular maintenance checks, calibration, and sterilization as needed.
- Assisted in surgical procedures, ensuring a safe and efficient environment for patients and staff.
- Contributed to the overall success of the practice by actively participating in team meetings, suggesting improvements, and sharing expertise.
- Increased patient satisfaction by addressing concerns, answering questions, and explaining procedures in a compassionate manner.
Front Desk Receptionist
Familia Dental
05.2007 - 01.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
Education
GED -
Odessa College
Odessa, TX05.2002
Skills
- Refractive Error Correction
- Visual field testing
- Visual acuity testing
- Fundus Photography Proficiency
- Medical History Documentation
- Color vision assessment
- Corneal topography analysis
- Retinal Thickness Measurement
- Ophthalmic Billing Procedures
- Chart documentation
- Patient Care
- Vision testing
- Appointment management
- Medication Administration
- Appointment Scheduling
- Supply Restocking
Languages
Bilingual
Professional Working
Timeline
Ophthalmologist Technician
Turner Eye Clinic
01.2008 - 12.2012
Front Desk Receptionist
Familia Dental
05.2007 - 01.2008
GED -
Odessa College
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