Kimberly Graham
Canaan,ME
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Receivables & Recovery Management
Wex
06.2022 - Current
- Enhanced customer relationships through prompt resolution of billing disputes and inquiries.
- Identified opportunities for process improvements, resulting in increased productivity and reduced operational costs.
- Mentored junior team members, providing guidance on best practices for successful account resolution.
- Negotiated payment plans with customers experiencing financial difficulties, preserving valuable business relationships while protecting company interests.
- Provided exceptional customer service by addressing concerns promptly and professionally, fostering goodwill among clients and peers alike.
- Assisted in the development of training materials for new hires as part of ongoing departmental support initiatives.
Customer Service Representative
Wex
02.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CSR , Security Analyst , Investigations, Email & Chat Representative
Barclays
09.2013 - 02.2019
- Serves customers by providing product and service information; resolving product and service problems
- Maintains customer records by updating account information
- Follow Policy/adhere to Rules and Regulations
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Sales Associate II
Goodwill Industries of NNE
07.2012 - 08.2013
- Trained, Supervised & Mentored new employees
- Greeted all Customers /Assists Customers
- Sales and Returns using the register/ Computer.
Education
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
ArizonaHigh School Diploma -
Profile Sr. High School
Bethlehem, NH06.2003
Skills
- Excellent personal motivation
- Ability to build and work collaboratively in a strong team environment and independently
- Well-developed skills in prioritizing, organization, decision making, time management
- Excellent verbal and written communication skills
- Strong computer skills
- Accounts Receivable
Hobbies and Interests
- Photography
- Hiking
- Community Service
- Volunteering
- Family activities
Timeline
Receivables & Recovery Management
Wex
06.2022 - Current
Customer Service Representative
Wex
02.2019 - 06.2022
CSR , Security Analyst , Investigations, Email & Chat Representative
Barclays
09.2013 - 02.2019
Sales Associate II
Goodwill Industries of NNE
07.2012 - 08.2013
Bachelor of Arts - Human Resources Management
University of Arizona Global Campus
High School Diploma -
Profile Sr. High School
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