Kimberly Graham Champion-Tardy
Summary
I am a people oriented individual with attention to detail as well as possessing positive a attitude. I am a professional with a strong ability to prioritize, multi-task and to manage time effectively. I am seeking a position a patient service coordinator within your institution.
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
14
14
years of professional experience
Work History
Receptionist
Cavalier Ford
12.2020 - 06.2025
- My duties include communicating with callers and clients in a professional, friendly and efficient manner. Routing incoming calls to the correct department or individual, directing clients to the appropriate department for service. Typing memos, correspondence, reports and other documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Service Coordinator
Cavalier Ford
06.2019 - 12.2020
- My responsibilities included scheduling appointments for clients via phone calls and emails, setting the appointment schedule for service advisors according to the number of technicians they had on any given day.
- I also handled cashiering duties by assisting clients with payments via cash or credit, closing out service tickets in the computer system. Assisting clients with information pertaining to their service records i.e past service, points accrued on Ford pass and other various issues.
Assistant Manager
Barnes & Noble College, Norfolk State University
09.2016 - 03.2019
- Duties included one on customer service, maintaining a neat and updated store stocked with current merchandise. Assisting with the training of new employees as well as providing support to the university via school sponsored events. Performed general office duties, answering multi-line phones composing internal and external correspondence also preparing merchandise for shipment.
Certified Nursing Assistant
Seniorcorp
09.2011 - 01.2016
- Performed care in emergency and routine situations to clients by evaluating their needs and concerns. Recorded client medical history including medications, symptoms and allergies. Conferred with healthcare team to effectively manage patient conditions. Complied with all company specific guidelines and HIPAA laws.
Education
GED -
State of Virginia
06.2009
Certificate of CNA Training - undefined
Bon Secours
03.2009
No Degree - English
Tidewater Community College
Norfolk, VASkills
- Typing 30 wpm
- Microsoft proficient
- Excellent Customer service skills
- Telephone skills
Timeline
Receptionist
Cavalier Ford
12.2020 - 06.2025
Service Coordinator
Cavalier Ford
06.2019 - 12.2020
Assistant Manager
Barnes & Noble College, Norfolk State University
09.2016 - 03.2019
Certified Nursing Assistant
Seniorcorp
09.2011 - 01.2016
Certificate of CNA Training - undefined
Bon Secours
GED -
State of Virginia
No Degree - English
Tidewater Community College
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