Kimberly Grande Herrera
Manteo,NC
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and engagement, notably at Ulta Beauty Inc. Skilled in upselling and problem-solving, with a knack for creating positive customer experiences. Excelled in retail operations, driving loyalty through excellent service and effective promotional support. Demonstrated multi-tasking strength and exceptional verbal communication, contributing to significant team achievements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
White Doe Inn
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped other co-workers beyond just the server responsibilities.
Task Associate
Ulta Beauty Inc.
09.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Vera Bradley
04.2021 - 08.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Food Runner
Poor Richards Sandwich Shop
06.2018 - 03.2021
- Greeted customers and provided outstanding customer service.
- Set up advertising signs and displays on shelves, counters and tables.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Assisted customers with carry-out service.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05-2025
High School Diploma -
Manteo High School
Manteo, NC06-2020
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Merchandise display
- Retail store operations
- Problem-solving
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Inventory tracking
- Customer service
- Verbal/written communication
Certification
- Linked in Learning - Systems Learning Certificate
- X-Culture
Languages
Spanish
Native or Bilingual
Timeline
Server
White Doe Inn
06.2024 - Current
Task Associate
Ulta Beauty Inc.
09.2022 - Current
Sales Associate
Vera Bradley
04.2021 - 08.2022
Food Runner
Poor Richards Sandwich Shop
06.2018 - 03.2021
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
High School Diploma -
Manteo High School
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