Kimberly Grant
Customer Service/Cashier, Substitute Teacher
Shelby,NC
Summary
Dynamic and adaptable professional with a proven track record at Cleveland County Schools, excelling in classroom management and student engagement. Recognized for implementing positive reinforcement strategies that enhanced learning environments. Strong communicator with a keen attention to detail, fostering supportive relationships to promote student success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Cleveland County Schools
400 West Marion Street Shelby NC 28150
10.2019 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Front End Lead
Dollar General Market
Gaffney, SC
09.2018 - 10.2019
- Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
- Spearheaded efforts to adopt new technologies that led to significant improvements in performance metrics.
- Conducted regular code reviews, ensuring adherence to coding standards and best practices among team members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
Sales Representative
MNB Promotions
Gastonia, NC
08.2017 - 03.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service/Cashier
Kmart, Sears Holding
Shelby, NC
11.2009 - 03.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Enhanced store security by identifying and reporting suspicious activities.
- Enhanced customer experience by providing prompt and accurate transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Some College (No Degree) - Medical Office Technology
Cleveland Community College
Shelby, NCSome College (No Degree) - Effective Teacher Training
Cleveland Community College
Shelby, NCSkills
- Multi-subject instruction
- Special needs support
- Classroom management
- Verbal and written communication
- Classroom organization
- Group and individual instruction
- Lecturing and teaching
- Attention to detail
- Classroom and activity supervision
- Enforcing classroom rules
- Excellent communication
- Material distribution
- Problem-solving
- Adaptable
- Multitasking Abilities
Certification
Effective Teacher Training
Timeline
Substitute Teacher, K-12
Cleveland County Schools
10.2019 - Current
Front End Lead
Dollar General Market
09.2018 - 10.2019
Sales Representative
MNB Promotions
08.2017 - 03.2018
Customer Service/Cashier
Kmart, Sears Holding
11.2009 - 03.2014
Some College (No Degree) - Medical Office Technology
Cleveland Community College
Some College (No Degree) - Effective Teacher Training
Cleveland Community College