Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimberly Grant

Customer Service/Cashier, Substitute Teacher
Shelby,NC

Summary

Dynamic and adaptable professional with a proven track record at Cleveland County Schools, excelling in classroom management and student engagement. Recognized for implementing positive reinforcement strategies that enhanced learning environments. Strong communicator with a keen attention to detail, fostering supportive relationships to promote student success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Substitute Teacher, K-12

Cleveland County Schools
10.2019 - Current
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Front End Lead

Dollar General Market
09.2018 - 10.2019
  • Resolved critical issues in a timely manner, maintaining high levels of client satisfaction during ongoing projects.
  • Spearheaded efforts to adopt new technologies that led to significant improvements in performance metrics.
  • Conducted regular code reviews, ensuring adherence to coding standards and best practices among team members.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored cash drawers in 7 checkout stations to verify adequate cash supply.

Sales Representative

MNB Promotions
08.2017 - 03.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Contributed to event marketing, sales and brand promotion.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Customer Service/Cashier

Kmart, Sears Holding
11.2009 - 03.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Some College (No Degree) - Medical Office Technology

Cleveland Community College
Shelby, NC

Some College (No Degree) - Effective Teacher Training

Cleveland Community College
Shelby, NC

Skills

  • Multi-subject instruction
  • Special needs support
  • Classroom management
  • Verbal and written communication
  • Classroom organization
  • Group and individual instruction
  • Lecturing and teaching
  • Attention to detail
  • Classroom and activity supervision
  • Enforcing classroom rules
  • Excellent communication
  • Material distribution
  • Problem-solving
  • Adaptable
  • Multitasking Abilities

Certification

Effective Teacher Training

Timeline

Substitute Teacher, K-12

Cleveland County Schools
10.2019 - Current

Front End Lead

Dollar General Market
09.2018 - 10.2019

Sales Representative

MNB Promotions
08.2017 - 03.2018

Customer Service/Cashier

Kmart, Sears Holding
11.2009 - 03.2014

Some College (No Degree) - Medical Office Technology

Cleveland Community College

Some College (No Degree) - Effective Teacher Training

Cleveland Community College

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Kimberly GrantCustomer Service/Cashier, Substitute Teacher