KIMBERLY GRAY
Fort Lauderdale
Summary
Enthusiastic customer service professional within 6 years of client interface experience. Highly organized, motivated, equipped with a positive professional attitude and a drive to succeed. Excellent critical thinking and communication skills. Ability to remain calm under pressure and handle emergencies as they occur. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer service/ticket ref
Prime Flight Aviation, JetBlue
Fort Lauderdale
09.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Housekeeping Supervisor / receptionist
The Marriott Hotel
Marathon
01.2020 - 01.2022
- Train housekeepers on cleaning and maintenance tasks, oversee staff on a daily basis, check rooms and common areas for cleanliness, monitor and replenish cleaning products including floor cleaner, bleach and rubber gloves, schedule shifts and arrange for replacements in cases of absences, establish and educate staff on cleanliness, tidiness and hygiene standards, motivate team members and resolve any issues that occur on the job, respond to customer complaints and special requests, participate in large cleaning projects as required and ensure compliance with safety and sanitation policies in all areas.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Line Cook/Caterer
Chins Catering
St. Andrew
01.2018 - 01.2020
- Serving food to guests at events, ordering any necessary supplies for the event, setting up prices and creating contracts for clients, cleaning up and tearing down the dining areas by removing all tableware, linens, and garbage, visiting the client sites prior to events to access kitchen facilities, develop the menus, coordinate meal delivery.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Responded quickly to any customer complaints or concerns about their dining experience.
Child Care Worker
Sunny Smiles Day Care
St. Andrew
01.2016 - 01.2018
- Changing diapers and ensuring that the children have good hygiene as necessary, prepare meals and snack for the kids throughout the day, organizing activities for all the kids, keeping records of each child's progress and document any problem that may occur, maintaining contact with parents in case of an emergency, cleaning the interactive areas constantly due to OSHA precautions.
Education
High School Diploma - General Studies
St. Catherine High School
Jamaica01.2016
Skills
- Ability to promote and deliver quality products and services
- Adhere to a high standard of work and ethical behavior which serves to be a model to others and an integral part of a positive work environment
- Constantly seeking ways to increase my knowledge on a constant basis
- Customer service
- Attention to detail
- Team management
- Leadership
References
References Furnished Upon Request
Timeline
Customer service/ticket ref
Prime Flight Aviation, JetBlue
09.2022 - Current
Housekeeping Supervisor / receptionist
The Marriott Hotel
01.2020 - 01.2022
Line Cook/Caterer
Chins Catering
01.2018 - 01.2020
Child Care Worker
Sunny Smiles Day Care
01.2016 - 01.2018
High School Diploma - General Studies
St. Catherine High School