Kimberly Gray
Dickson,TN
Summary
Dynamic professional with extensive experience as a Direct Support Professional at Developmental Services Of Dickson County, excelling in client support and relationship building. Proven ability to enhance daily living skills and advocate for clients' needs while ensuring HIPAA compliance. Recognized for effective multitasking and fostering a safe, engaging environment for personal growth.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Developmental Services Of Dickson County
01.2014 - 09.2025
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills.
- Developed and implemented individualized care plans tailored to client needs and preferences.
- Facilitated recreational activities to promote social interaction and community engagement among clients.
- Monitored client progress, documenting observations to inform ongoing care strategies and adjustments.
- Trained new staff on best practices for supporting individuals with diverse abilities and needs.
- Advocated for clients' rights and needs, fostering a supportive environment for personal growth.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Office Manager
GRPS
09.2006 - 12.2010
- Greeted visitors warmly, providing information and directing them to appropriate departments.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Scheduled appointments and maintained calendar for executives, optimizing time management.
- Maintained office supplies inventory, coordinating orders to prevent shortages and streamline operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Lawrence County High School
Lawrenceburg05-1989
Skills
- Time management
- Client support
- Client documentation
- Decision-making support
- Health and safety requirements
- Relationship building
- Transportation
- ADL support
- Multitasking and organization
- HIPAA compliance
- First aid and CPR
Timeline
Direct Support Professional
Developmental Services Of Dickson County
01.2014 - 09.2025
Office Manager
GRPS
09.2006 - 12.2010
High School Diploma -
Lawrence County High School