Kimberly Gray
West Alexandria,OH
Summary
Skilled support staff professional with background in providing top-notch administrative assistance. Strengths include effective communication, problem-solving abilities, and multi-tasking skills. Previous roles involved supporting team productivity by managing schedules, resolving issues, and improving processes. Committed to fostering positive work environments and enhancing overall team efficiency.
Overview
12
12
years of professional experience
Work History
Support Staff Member
MedShip
Camden, Ohio
05.2025 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Implemented process improvements, enhancing service delivery and operational standards.
- Trained new staff on insurance verification procedures and best practices.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
Insurance Verification Specialist
MedShip
Camden, Ohio
11.2023 - 05.2025
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Verified insurance eligibility for patients to ensure coverage prior to services.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Utilized electronic health record systems to streamline verification workflows effectively.
- Maintained detailed records of verification processes for auditing purposes.
Leasing Consultant
Coastal Ridge - Miami Preserve
Oxford, Ohio
02.2023 - 11.2023
- Ensured an in-depth understanding of site leasing trends, traffic patterns, and product availability and how it relates to sales and closing process
- Ensured group and individual leasing targets were achieved for the community
- Developed marketing materials to effectively attract future residents and enhance community visibility.
- Coordinated logistics and execution of resident events to foster community engagement and satisfaction.
- Entered and verified lead information in software to maintain data accuracy and completeness.
Leasing Professional
Coastal Ridge - Miami Preserve
Oxford, Ohio
09.2022 - 02.2023
- Welcomed prospective residents and provided guided tours of the property
- Responded to all rental inquiries in person, online, and over the phone, enhancing customer engagement
- Followed up with all prospects via phone and email within 24 hours, fostering strong relationships
- Properly closed the leasing process by asking for the sale
- Maintained clear and inviting office common areas and tour paths for potential and current residents
Manager
Great Clips - Cincy Clips
Franklin, Ohio
06.2020 - 09.2022
- Ensured day-to-day salon operations run smoothly
- Managed staff selection process, training, assessment of staff to assure maximum effectiveness, motivation, and retention
- Implemented and communicated tools and resources to support staff in achieving brand measures and expanding customer base
- Compiled weekly and monthly revenue reports to inform financial planning
- Tracked monthly cost expenditures (payroll, haircare products, equipment) to maintain budgetary adherence
Assistant Manager
Great Clips - Cincy Clips
Oxford, Ohio
01.2017 - 06.2020
- Engaged with customers to understand preferences and foster lasting relationships
- Managed salon's social media presence to enhance customer engagement and promote services
- Evaluated staff performance and provided constructive feedback to enhance service quality.
- Prepared daily shifts, based on demand and scheduled appointments
- Tracked inventory of beauty products and supplies to ensure availability
- Completed national training and development program with company leaders
Stylist
Great Clips R.L.O., Inc
Eaton, Ohio
04.2014 - 01.2017
- Delivered exceptional customer service to diverse clientele, enhancing overall satisfaction.
- Built strong client relationships through personalized service and regular follow-ups, ensuring loyalty.
- Fostered a welcoming salon environment by encouraging teamwork and positive interactions among staff and clients.
- Completed transactions and daily deposits
Education
Cosmetology Lab -
Miami Valley Career Technology Center
Clayton, Ohio05-2014
Diploma -
Twin Valley South High School
West Alexandria, Ohio05-2014
Skills
- Electronic health records
- Financial record management
- Data entry
- Documentation accuracy
- Patient confidentiality practices
- Confidentiality
- Excellent customer service
- Telephone support
- Task delegation
- Staff training
- Administrative task management
- Quick adaptation to processes
- Creative problem solving
- Effective communication
- Detail oriented
Timeline
Support Staff Member
MedShip
05.2025 - Current
Insurance Verification Specialist
MedShip
11.2023 - 05.2025
Leasing Consultant
Coastal Ridge - Miami Preserve
02.2023 - 11.2023
Leasing Professional
Coastal Ridge - Miami Preserve
09.2022 - 02.2023
Manager
Great Clips - Cincy Clips
06.2020 - 09.2022
Assistant Manager
Great Clips - Cincy Clips
01.2017 - 06.2020
Stylist
Great Clips R.L.O., Inc
04.2014 - 01.2017
Cosmetology Lab -
Miami Valley Career Technology Center
Diploma -
Twin Valley South High School