Kimberly Grech
Phoenix,AZ
Summary
Over the course of my 10-year career, I’ve developed a skill set directly relevant to multiple roles. Including but not limited to; operating policies, procedures, management, benefits, and compensation. In addition to a payroll and billing background I have extensive knowledge in telecommunications, cyber security, IT, payroll processing, help desk support. I am praised for being highly versatile and analytical. I pride myself in being a self driven employee who understands the importance of delivering a world class experience and how it impacts a company's goals. I am recognized for professionalism, creativity, positive mental attitude, and always willing to take on extra tasks.
Overview
10
10
years of professional experience
Work History
Delivery Specialist
Fisker Inc
12.2023 - 02.2024
- Lead the Vehicle Processing Operations Team, five total direct reports.
- Q&A of vehicle software, OTA updates, & inspected vehicles after transport.
- Established & implemented short-term along with long-term departmental goals, objectives, policies, & operating procedures.
- Reviewed expenditures, staffing, supplies, & overall vitals of operations.
- Developed & maintained vendor relationships
- Collaborated cross-functionally with other departments.
- Ensured compliance within internal company policies along with state & federal HR & EH&S requirements.
- Presented & collaborated with senior management on operations performance.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
Payroll Coordinator
Adaptive Workforce Solutions
02.2023 - 10.2023
- Frequent utilization of Microsoft Applications & other software (Excel, Word, OneDrive, SharePoint, UltraStaff, BakOffice, & ERP).
- Reconcile client accounts between the ERP (VMS) & the actual invoice to the client.
- Identify month-end close accruals & take ownership of process on an ongoing basis.
- Act as liaison between the billing department & third-party vendors.
- Collaborated cross-functionally with other departments.
- Participate in internal controls compliance.
- Assist with analyzing monthly financial statements & variance analysis.
- Assist with external reporting audit examination related to payroll.
- Resolved issues escalated by staff & management & maintained confidentiality.
- Review & interpreted contract terms & other pertinent documentation for each pay period.
- Implemented training & onboarding for new & existing employees.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
Owner/Operator
Pawsitively Divine
06.2014 - 02.2023
- Achieved high weekly add-on percentages & commissions.
- Track & reported metrics on client information.
- Worked & trained contract workers & completed 1099s for each.
- Managed quality of pet care & client satisfaction.
- Keep track of cash receipts & ensure that bookkeeping was accurate.
- Marketed & actively engaged business via social media.
- Developed products & services that would best suit the market.
- Maintained & documented pet vaccination records for compliance.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Senior Compliance Analyst
Benefytt Techologies
10.2021 - 02.2023
- Ensured organization complied with all regulatory guidelines & laws in the Health Insurance industry.
- Developed & maintained compliance policies that aligned with the business & the regulatory entities.
- Cross-collaboration between external stakeholders & internal stakeholders to remedy escalated inquiries.
- Led & developed team of specialists to effectively maintain overall departmental responsibilities.
- Obtained valid Health Insurance Agent License (0240-Health).
- Monitored mitigation action plans to closure (avoidance, reduction, transference, & acceptance).
- Advised executive management on any inquiries or changes to the compliance standards relevant to issued updates from regulatory bodies.
- Implemented solution-based practices that were comprehensive that also maintained/improved value of results.
Tech Support
Verizon Wireless
10.2019 - 11.2021
- Improved customer satisfaction by providing timely & accurate technical support for various software & hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills & deep product knowledge.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Assisted in streamlining internal processes, reducing call wait times & increasing overall efficiency.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience & professionalism.
- Continuously updated personal technical knowledge through participation in workshops, seminars, & self-study to better serve the needs of clients.
- Translated complex technical issues into digestible language for non-technical users.
- Configured & tested new software and hardware.
- Maintained servers & systems to keep networks fully operational during peak periods.
Education
Certification - Cyber Security
IBM
Remote08.2024
Psychology & Emergency Medical Services -
Edison State College
Labelle, FL05.2013
High School Diploma -
LaBelle High School
Labelle, FL05.2013
Skills
- Cyber Security & IT
- Operations Policies & Procedures
- Payroll Coordination
- Team Management/Development
- System development
- Social Media Expert
Accomplishments
- Owned & Operated a Business for 10 years.
- Development of Goals & Coaching to five direct reports in latest position.
- Successful collaborations with other departments & developed policies tailored to business model.
Personal Information
Title: Operations Professional & Entrepreneur
Timeline
Delivery Specialist
Fisker Inc
12.2023 - 02.2024
Payroll Coordinator
Adaptive Workforce Solutions
02.2023 - 10.2023
Senior Compliance Analyst
Benefytt Techologies
10.2021 - 02.2023
Tech Support
Verizon Wireless
10.2019 - 11.2021
Owner/Operator
Pawsitively Divine
06.2014 - 02.2023
Certification - Cyber Security
IBM
Psychology & Emergency Medical Services -
Edison State College
High School Diploma -
LaBelle High School
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