Summary
Work History
Education
Skills
Timeline
Generic
KIMBERLY GREEN

KIMBERLY GREEN

Customer Service
Phoenix,AZ

Summary

Resourceful, polished, and highly skilled professional dedicated to supporting business operations with a high drive for customer service. Engages and communicates with customers through all levels of an organization and differing roles of accountability with professional decorum and follow through. Sensitive to confidential matters. From running a construction company to a safety-oriented, hospitable and responsible flight attendant, I am well-suited for any type of customer-facing position that requires decorum, customer service and reliability.

Work History

FLIGHT ATTENDANT

Delta Air Lines
Salt Lake City, UT
04.2022 - Current
  • Ensure the safety and comfort of our passengers while providing exceptional customer service
  • Provide assistance lifting and stowing luggage into overhead bins and soliciting assistance when needed
  • Demonstrate the use of safety and emergency equipment and ensure safety requirements are met
  • Prepare, serve, and sell beverages and meals
  • Answer questions and assist passengers when necessary, particularly those with special needs
  • Actively seek to ensure the safety and comfort of customers when an aircraft experiences delays or hits turbulence
  • Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed
  • Respond to and provide clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency
  • Make decisions to address issues keeping in line with Delta policies, procedures, and core values
  • Work both independently and as part of a team to accomplish work tasks
  • Meet deadlines and manage unexpected changes in a time-sensitive and stressful environment
  • Practice safety conscious behaviors in all operational processes and procedures

EXECUTIVE ASSISTANT/MARKETING DIRECTOR/ BOOKKEEPER

Saturn Pool Company
Phoenix, AZ
09.2004 - Current
  • Provide full-scale administrative support to company president in coordinating and prioritizing business activities, adjustments to accommodate changing agendas
  • Prepare and maintain daily schedules involving sales calls/appointments, project coordination and vendor/subcontractor workload
  • Serves as office manager accountable for purchasing supplies, maintaining office equipment and trouble-shooting technical/software-related issues
  • Develop broad product knowledge to serve as an informational resource throughout the sales and building process that creates value for company clients
  • Field inbound customer communications to provide general information regarding company products/services, schedule consultations and resolve customer complaints/concerns
  • Implemented web to text communication channel for enhancing customer communication
  • Enhanced email communication to aid in customer retention
  • Designed company website utilizing WordPress and worked in partnership with
  • Google AdSense, multiple advertising agencies and search engine optimization managers to increase company’s footprint on web-based platforms
  • Increased social media presence through WordPress, Twitter, Facebook, Houzz, and Pinterest by creating posts of customer referrals and uploading pictures of recently completed pool installations.

CERTIFIED SUBSTITUTE TEACHER

Northwest Christian School
Phoenix, AZ
08.2018 - Current
  • With food handler’s license
  • Outgoing and personable classroom management for grades 6 – 12
  • Trained in the Socratic method of tutoring, able to manage behavior issues and execute lesson plans for the classroom teacher while having fun and taking care of student needs
  • Relayed and implemented educational lessons in an engaging and responsible manner

GROUP ADMINISTRATOR

Northside Home Educators
Phoenix, AZ
01.2014 - 01.2016
  • Served as primary liaison between the Arizona Families for Home Education state organization and local participants to notify members of upcoming events and announcements through social media outlets
  • Facilitated monthly support group meetings which included curriculum discussions, home educator panels, and other topics affecting the home education industry
  • Moderated Yahoo and Facebook, which served 200+ families in setting group guidelines and handling highly sensitive topics.

OFFICE MANAGER

Dynamic Weight Loss, Inc.
Phoenix, AZ
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.

LEGISLATIVE ASSISTANT

Washington State House of Representatives
Olympia, WA
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Attended legislative and regulatory hearings to report information.
  • Researched statutes, decisions, legal articles, and codes.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Revised and finalized letters, briefs, and memos.
  • Organized and planned meetings with high-level political appointees and elected officials.
  • Reviewed legislative and regulatory documents, analyzed implications and shared findings.

Education

Bachelor of Arts - English

UNIVERSITY oF WASHINGTON
06.1992

Skills

  • Hospitality
  • Integrity
  • Leadership
  • Teamwork
  • Dependability
  • Customer Focus
  • Adaptability
  • Timeliness
  • Responsible

Timeline

FLIGHT ATTENDANT

Delta Air Lines
04.2022 - Current

CERTIFIED SUBSTITUTE TEACHER

Northwest Christian School
08.2018 - Current

GROUP ADMINISTRATOR

Northside Home Educators
01.2014 - 01.2016

EXECUTIVE ASSISTANT/MARKETING DIRECTOR/ BOOKKEEPER

Saturn Pool Company
09.2004 - Current

Bachelor of Arts - English

UNIVERSITY oF WASHINGTON

OFFICE MANAGER

Dynamic Weight Loss, Inc.

LEGISLATIVE ASSISTANT

Washington State House of Representatives
KIMBERLY GREENCustomer Service