Resourceful, polished, and highly skilled professional dedicated to supporting business operations with a high drive for customer service. Engages and communicates with customers through all levels of an organization and differing roles of accountability with professional decorum and follow through. Sensitive to confidential matters. From running a construction company to a safety-oriented, hospitable and responsible flight attendant, I am well-suited for any type of customer-facing position that requires decorum, customer service and reliability.
Work History
FLIGHT ATTENDANT
Delta Air Lines
Salt Lake City, UT
04.2022 - Current
Ensure the safety and comfort of our passengers while providing exceptional customer service
Provide assistance lifting and stowing luggage into overhead bins and soliciting assistance when needed
Demonstrate the use of safety and emergency equipment and ensure safety requirements are met
Prepare, serve, and sell beverages and meals
Answer questions and assist passengers when necessary, particularly those with special needs
Actively seek to ensure the safety and comfort of customers when an aircraft experiences delays or hits turbulence
Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed
Respond to and provide clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency
Make decisions to address issues keeping in line with Delta policies, procedures, and core values
Work both independently and as part of a team to accomplish work tasks
Meet deadlines and manage unexpected changes in a time-sensitive and stressful environment
Practice safety conscious behaviors in all operational processes and procedures
Provide full-scale administrative support to company president in coordinating and prioritizing business activities, adjustments to accommodate changing agendas
Prepare and maintain daily schedules involving sales calls/appointments, project coordination and vendor/subcontractor workload
Serves as office manager accountable for purchasing supplies, maintaining office equipment and trouble-shooting technical/software-related issues
Develop broad product knowledge to serve as an informational resource throughout the sales and building process that creates value for company clients
Field inbound customer communications to provide general information regarding company products/services, schedule consultations and resolve customer complaints/concerns
Implemented web to text communication channel for enhancing customer communication
Enhanced email communication to aid in customer retention
Designed company website utilizing WordPress and worked in partnership with
Google AdSense, multiple advertising agencies and search engine optimization managers to increase company’s footprint on web-based platforms
Increased social media presence through WordPress, Twitter, Facebook, Houzz, and Pinterest by creating posts of customer referrals and uploading pictures of recently completed pool installations.
CERTIFIED SUBSTITUTE TEACHER
Northwest Christian School
Phoenix, AZ
08.2018 - Current
With food handler’s license
Outgoing and personable classroom management for grades 6 – 12
Trained in the Socratic method of tutoring, able to manage behavior issues and execute lesson plans for the classroom teacher while having fun and taking care of student needs
Relayed and implemented educational lessons in an engaging and responsible manner
GROUP ADMINISTRATOR
Northside Home Educators
Phoenix, AZ
01.2014 - 01.2016
Served as primary liaison between the Arizona Families for Home Education state organization and local participants to notify members of upcoming events and announcements through social media outlets
Facilitated monthly support group meetings which included curriculum discussions, home educator panels, and other topics affecting the home education industry
Moderated Yahoo and Facebook, which served 200+ families in setting group guidelines and handling highly sensitive topics.
OFFICE MANAGER
Dynamic Weight Loss, Inc.
Phoenix, AZ
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Updated reports, managed accounts, and generated reports for company database.
Coordinated special projects and managed schedules.
Managed office operations while scheduling appointments for department managers.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Maintained computer and physical filing systems.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
LEGISLATIVE ASSISTANT
Washington State House of Representatives
Olympia, WA
Identified, researched and tracked legislative issues relevant to current public issues.
Attended legislative and regulatory hearings to report information.
Researched statutes, decisions, legal articles, and codes.
Communicated pertinent information to clients via phone, email, and mail.
Revised and finalized letters, briefs, and memos.
Organized and planned meetings with high-level political appointees and elected officials.
Reviewed legislative and regulatory documents, analyzed implications and shared findings.