Kimberly Greene

• Inbound phone queue/general program inquires
• Determination for support programs (copay, PAP, Medicaid, Medicare, etc)
• Pharmacy triage and coordination
• Order Processing for wholesale orders
• Other follow-up activities (missing info, prior authorization, etc)
• Intakes and reports adverse events as directed
• Researches and resolves any claim denials or underpayment of claims
• Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods
• Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner;escalates complaints accordingly
• Report any trends or delays to program management (billing, denials, claim denials, pricing errors, payments, etc)
• Ensures all program correspondence and communication (phone, fax, mail, etc) meets quality standards

• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures, and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Coordinated and executed medical waste disposal according to governmental and organizational standards.

· Screen and verify visitors for identification credentials and purpose of visit to maintain security of personnel and office environment

· Take accurate messages for staff and management to facilitate open and speedy communication

· Keep reception area clean and organized to offer positive first impression to every visitor

• Provide clerical support to all team members to improve office efficiency and enhance productivity
• Direct clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
• Sort and distribute business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
• Receive incoming packages and mail and dispersed parcels
• Collect and process copays and past due balances
• Maintain and update staff schedules
• Serve breakfast and lunch to clients when designated

• Performed stat and routine testing on a variety of specimens quickly and accurately
• Aid three to four providers per day
• Maintained equipment used in the clinic and in medical laboratories, including centrifuge
• Provided medical technology information by answering questions and requests
• Protected patients and employees by adhering to infection-control and hazardous waste policies
• Conducted patients interviews to gather health history, vital signs, escorted patients to examination rooms and information about current medical issues
• Tracked and managed inventory for exam rooms
• Trained patients how to properly operate medical equipment
• Cleaned and disinfected chairs and equipment according to facility policy
• Assist physicians with patient referrals and prior authorizations
• Assisted physicians by preparing patients for procedures, including but not limited to EKG's, phlebotomy, glucose testing, and pulmonary function tests
• Labeled blood vials with critical information like time of collection, date, and patient name
• Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws
• Checked claims coding for accuracy with ICD-10 standards
• Applied HIPPA and Security Regulations while handling patient information
• Performed insurance verification

• Followed all principles of asepsis and infection control
• Supported functions for diagnostic and technical treatment procedures, including setting up, operating special medical equipment and apparatuses
• Worked in collaboration with sonographers and other healthcare team members
• Tracked and managed inventory for exam rooms
• Positioned patients for optimal comfort before procedures
• Sterilized medical equipment after each procedure and disposed of contaminated supplies in adherence to OSHA regulations
• Obtained and recorded patient vital signs, escorted patients to examination rooms, and documented medical history
• Kept facility stocked with necessary supplies, equipment, and instruments
• Acted as a liaison between physician and patient
• Aided and supported in the Operating Room
• Performed Phlebotomy and urine collection for laboratory testing

• Checked patients in and collected and verified insurance information
• Compiled new patient forms, scheduled appointments, and updated patient files
• Conducted patient interviews to gather health history and took vital signs
• Tracked and managed inventory for exam rooms, and maintained vaccine and expiration logs
• Positioned patients for optimal comfort before testing
• Measured patient peak flows
• Communicated with patients by phone and via written correspondence
• Trained patients on how to properly operate medical equipment
• Administered allergy tests and injections on pediatric and adult patients
• Reconciled clinical notes, ICD 09 codes, patient encounter forms, and health information for compliance with HIPPA rules

• Troubleshot malfunctioning equipment and test systems
• Sterilized medical instruments as needed
• Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files
• Evaluated and reported the current equipment inventory to appropriate sources
• Experienced in front and back-office procedures and patient flow
• Worked in collaboration with radiologists
• Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
• Positioned patients for optimal comfort before procedures
• Performed routine tests such as urine dip stick, vision, phlebotomy, and hearing tests
• Batch scanned and indexed patient charts
• Maintained clean and organized work area and adequate supplies
• Assisted physicians by preparing patients for EKG's and pulmonary function tests
• Obtained and recorded patient vital signs, escorted patients to exam rooms, and documented medical histories
• Communicated with patients by phone and via written correspondence
• Answered the telephone and performed other duties assigned by Supervisor
• Trained patients on how to properly operate medical equipment