Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Greenwall

Phoenix,AZZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Test Center Manager

Prometric
05.2015 - 05.2024
  • Greet candidates and verify their identities for security purposes
  • Provide accurate information concerning policies and practices to candidates
  • Monitor candidates during testing, helping to resolve issues as they arise
  • Ensure a secure and quiet test environment
  • Fingerprint candidates for state licensing.
  • Conducted regular risk assessments to proactively identify potential vulnerabilities in the test center''s systems or procedures.
  • Mentored junior team members, providing guidance and support in their professional growth while fostering a positive work atmosphere.
  • Facilitated clear communication between team members, fostering a collaborative work environment that encouraged problem-solving and innovation.
  • Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
  • Improved overall customer satisfaction by managing staff training and development programs.
  • Addressed client concerns promptly, resolving issues effectively to maintain high levels of customer satisfaction.
  • Managed daily operations of the test center, ensuring smooth functioning of all aspects including personnel, facilities, and equipment.
  • Oversaw inventory management processes for test materials, minimizing waste while ensuring adequate supplies were available as needed.

Customer Service Representative

Circle K
03.2015 - 05.2015
  • Responsible for the accurate and timely processing of transactions
  • Ensured register was consistently secure and balanced
  • Maintained backroom and sales floor merchandise.

FrontEnd Zone Supervisor

WalMart
04.2009 - 07.2014
  • Responsible for accounting records to be accurate and include all appropriate entries
  • Internal and External financial reports were accurate and provided in a timely basis
  • Data entry and and verification of store funds
  • Assist in investigative and prosecutorial procedures
  • Ensured compliance with company and legal policies and procedures and regulations for assigned areas
  • Provided quality Customer Service by interacting with external customers within a busy retail environment
  • Interpreting company information rules, policies, procedures, and handling sensitive customer information
  • Ensured Associates timely, accurate and safe setup of merchandise on racks, displays, features, side counters, and action alley
  • Supervisory responsibilities included, but not limited to: candidate selection, mentoring, training, performance measurements
  • Other positions included: Hardlines Zone Supervisor, Homelines Zone Supervisor, Customer Service Manager, Cashier

Department Manager

WalMart
03.1995 - 11.2007
  • Ensured up to date expertise in site merchandising and applied this to the development, execution and improvement of action plans
  • Developed and planned the visual merchandising and seasonal site strategies of departments and campaigns
  • Maintained quality and safety standards within area of responsibility
  • Ensured sales floor within area of responsibility was maintained in accordance with company's policies and procedures by properly handling claims and returns, zoning area, arranging and organizing merchandise and identifying damage
  • Provided quality customer service
  • Other positions included: Cashier, Customer Service Associate, Customer Service Manager, Layaway Associate, Overnight Unloading and Stocking Associate, Accounting Associate, Overnight Support Manager, Day Support Manager.

Office Assistant

River of Life, PCG
05.2006 - 02.2007
  • Prepared and typed correspondence including but not limited to: communications to members, ministry teams, ministers and agendas as needed
  • Answered phones which included providing information about the church, routing calls and taking/returning messages
  • Developed, collated, folded and distributed weekly bulletins
  • Assisted with members' needs with a high level of professionalism and confidentiality
  • Processed payroll for church employees
  • Recorded and deposited church offerings and other revenue on a weekly basis.

Education

High School Diploma or Equivalent - General Studies

Globe High School
Globe, AZ

Skills

  • Security Protocols
  • Scheduling Coordination
  • Training and mentoring
  • Strong Work Ethic
  • Attention to Detail
  • Punctual and Dependable
  • Decision-Making
  • Relationship Building

Timeline

Test Center Manager

Prometric
05.2015 - 05.2024

Customer Service Representative

Circle K
03.2015 - 05.2015

FrontEnd Zone Supervisor

WalMart
04.2009 - 07.2014

Office Assistant

River of Life, PCG
05.2006 - 02.2007

Department Manager

WalMart
03.1995 - 11.2007

High School Diploma or Equivalent - General Studies

Globe High School

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Kimberly Greenwall