Kimberly Gregory

Work History

Customer Experience Strategy Manager

Campers Inn RV

2023.06 - 2024.05

Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Vice President - Sales

Coach-Net

2015.10 - 2023.06

Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
Cultivated strong relationships with key stakeholders, including customers, vendors, and partners to promote collaboration and long-term success.
Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Established performance goals for department and provided methods for reaching milestones.
Monitored industry trends, keeping current on latest changes and competition in industry.
Led development of strategic marketing plans to raise awareness and drive sales growth.
Increased company growth through collaboration with sales and marketing departments.
Maintained P&L and shouldered corporate fiscal responsibility.
Initiated strategy to drive company growth and increase market share and profitability.

Director of Sales

Coach-Net

2007.10 - 2015.10

Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
Achieved regional sales targets through effective territory management and relationship building with key clients.
Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
Reduced client attrition rates by designing customized retention strategies focused on delivering exceptional service experiences.
Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.

Realtor

Coldwell Banker

Lake Havasu City , AZ

2006.06 - 2007.10

Self-motivated, with a strong sense of personal responsibility.
Organized and detail-oriented with a strong work ethic.
Developed strong relationships with potential buyers through excellent communication and customer service skills.
Increased new home sales by conducting thorough market research and implementing effective sales strategies.
Collaborated with builders and designers to ensure timely completion of quality homes for client satisfaction.
Delivered engaging presentations to showcase home features and benefits, resulting in higher conversion rates.

New Homes Sales Specialist

K. Hovnanian Homes

Lancaster , CA

2002.08 - 2006.06

Increased sales by effectively showcasing new homes and highlighting their features to potential buyers.
Developed strong relationships with clients through personalized customer service, resulting in repeat business and referrals.
Collaborated with developers to customize property options for clients, ensuring satisfaction and timely completion of projects.
Negotiated successful contracts on behalf of clients, securing favorable terms and conditions for their home purchases.
Conducted comprehensive market research to stay updated on current trends, providing valuable insights to both buyers and sellers.
Provided expert guidance throughout the entire buying process, including financing options and closing procedures, easing client concerns and ensuring smooth transactions.

Summary

Overview

Work History

Customer Experience Strategy Manager

Vice President - Sales

Director of Sales

Realtor

New Homes Sales Specialist

Education

Bachelor of Arts - Education

Skills

Timeline

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