Kimberly Gregson
Hampton,NH
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Joe Fish Seafood Restaurant and Bar
North Reading, MA
06.2011 - 06.2016
- Upper end Seafood restaurant
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Unos Chicago Bar and Grill
Woburn, MA
02.2010 - 07.2015
- Family friendly casual dining
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
C.S.R., Bookkeeper, Service Desk
Shaws And Star Market
Boston, MA
11.2001 - 04.2014
- I was a Customer service Rep., Customer service Desk and bookkeeper in the Flagship store at the prudential for 9 years and being fulltime I also worked in their Quincy, Brighton and Burlington locations for the remainder of my 13 years with the company
- Greet and solve customer issues at the cash registers
- Train and support cashiers
- Balance the lottery machine and sales from the customer service desk.
- Issue refunds.
- MoneyGram trained.
- Balance register tills and account for all cash, checks, coupons, and other forms of payment.
- Issue loans to registers and Balance the safe
- enter all information into the computer system
- Complete bank deposits and receive cash from the bank.
- Help in other departments as needed Floral wrapping flowers or Bakery to package baked goods
- I represented Shaws at college fairs to sign new customers up for their rewards program
- In 2009, I was asked to be a conversion specialist. I traveled to different stores and taught their managers how to use the new register system and to input all information into the computer system for bookkeeping.
Cocktail Waitress and Food Server
Centerplate Inc.
Salem, NH
01.2004 - 10.2008
- Rockingham Racetrack Poker room
- I walked through tables offer drinks or food to players while they were at the tables or family members waiting for them.
- certified with safe to serve for alcohol
- I served drinks and food during special events they held in the upper bar like boxing matches and other fights.
- I sold beer from a stand at special functions.
- Assisted in setting up for events such as weddings and private parties.
- Served plated dinners and beverages during weddings or business receptions.
- Delivered orders accurately and promptly to tables.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
- Seabrook Greyhound Park
Server
Orzo Trattoria
North Andover, MA
01.2005 - 06.2007
- Upper end Italian restaurant
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
general music
Berklee College of Music
Boston, MAGeneral Studies
Salem State College
Salem, MASkills
- Food Delivery
- Table Bussing
- Safe Food Handling
- Table Setting
- Beverage Preparation
- Supply Restocking
- Food Running
- Guest Engagement
- Strong Work Ethic
- Suggestive Selling
- Positive and professional
Certification
- 360 Training. Learn2serve On-Premises alcohol seller/server certified
Timeline
Server
Joe Fish Seafood Restaurant and Bar
06.2011 - 06.2016
Server
Unos Chicago Bar and Grill
02.2010 - 07.2015
Server
Orzo Trattoria
01.2005 - 06.2007
Cocktail Waitress and Food Server
Centerplate Inc.
01.2004 - 10.2008
C.S.R., Bookkeeper, Service Desk
Shaws And Star Market
11.2001 - 04.2014
- 360 Training. Learn2serve On-Premises alcohol seller/server certified
general music
Berklee College of Music
General Studies
Salem State College
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