Summary
Work History
Education
Skills
Timeline
Generic

Kimberly Gritzenbach

New Lenox,IL

Summary

Dynamic and dedicated Massage Therapist with expertise in deep tissue and prenatal massage at New Day Spa and Salon. Proven ability to enhance client satisfaction through exceptional service and strong interpersonal skills. Committed to tailoring treatments to individual needs while maintaining a clean, safe environment, ensuring a relaxing experience for all clients.

Work History

Massage Therapist

New Day Spa and Salon
2013 - 2022
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.

Medical Receptionist

Dr.Wayne Tillman,DPM
2008 - 2013
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Medical Receptionist

Dermatology Associates of Lagrange
2000 - 2008
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.

Medical Assistant

Dermatology Associates of Lagrange
2000 - 2008
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Education

Massage

Moraine Valley Community College
Palos Hills, IL
05.2007

St.Barbara High School
Chicago, IL
05.1990

Skills

  • Deep tissue massage
  • Swedish massage
  • Professionalism and ethics
  • Stress relief massage
  • Body treatments
  • Trigger point massage
  • Anatomy knowledge
  • Hot stone massage
  • Sports massage
  • Social skills
  • Reflexology techniques
  • Prenatal massage
  • Range of motion improvement
  • Massage therapy
  • Treatment Planning

Timeline

Massage Therapist

New Day Spa and Salon
2013 - 2022

Medical Receptionist

Dr.Wayne Tillman,DPM
2008 - 2013

Medical Receptionist

Dermatology Associates of Lagrange
2000 - 2008

Medical Assistant

Dermatology Associates of Lagrange
2000 - 2008

Massage

Moraine Valley Community College

St.Barbara High School

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Kimberly Gritzenbach