Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Grogg

Mount Gilead,OH

Summary

Organized and efficient Data Entry Clerk with 18 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

39
39
years of professional experience

Work History

Data Entry Clerk

Universal Church Directories
Mansfield, OH
07.2004 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.

Pre-School Teacher

Perry Cook Memorial Library
Mount Gilead, OH
10.2007 - 05.2019
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments

Customer Service Representative

United Graphics And United Church Directories
Galion, OH
03.1991 - 06.2000
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Followed up with customers about resolved issues to maintain high standards of customer service

Education

High School Diploma -

Madison Comprehensive High School
Mansfield, Ohio
06.1981

Skills

  • Document Management and Storage
  • Project Tracking
  • Self Starter
  • Compiling Statistics
  • Proofreading
  • Filing

Timeline

Pre-School Teacher

Perry Cook Memorial Library
10.2007 - 05.2019

Data Entry Clerk

Universal Church Directories
07.2004 - Current

Customer Service Representative

United Graphics And United Church Directories
03.1991 - 06.2000

High School Diploma -

Madison Comprehensive High School

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Kimberly Grogg