Kimberly Gross
Houston,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
33
33
years of professional experience
Work History
Patient Access Representative
Houston Methodist
04.2023 - 04.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new staff on Epic , phone etiquette and other office duties.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Import Coordinator
Marinetrans USA LLC
06.2022 - 11.2023
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Accurately input shipment details into company's system Netchb.
Administrative Clerk
St Claude Medical Center
08.1991 - 09.2023
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with Patient/Customers via phone and email to confirm appointments and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
Dispatcher Office Assistant
Toplogistic LLC
11.2021 - 06.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 29 fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Insurance Verification Representative
St. Thomas Clinic
06.2014 - 09.2021
- Facilitated timely patient care by verifying insurance benefits prior to appointments.
- Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
- Promoted positive client relationships through empathetic communication and meticulous attention to detail during the verification process.
- Contributed to office productivity by managing high volumes of inbound calls for insurance verifications.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Posted payments to accounts and maintained records.
- Trained new staff on current, correct insurance verification procedures and Epic.
Insurance Verification Representative
Ochsner Medical Center
11.2009 - 05.2014
- Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
- Contributed to office productivity by managing high volumes of inbound calls for insurance verifications.
- Resolved discrepancies in insurance claims by efficiently communicating with patients and carriers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Trained new staff on current on Epic , correct insurance verification procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Program Assistant
East Metropolitan Health Service
11.2005 - 11.2009
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Hospital Admissions Coordinator
University Hospital
09.2003 - 08.2005
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
- Assisted case managers in coordinating post-discharge services such as home health care or rehabilitation facilities arrangements when needed.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Administrative Clerk
St Claude Clinic
08.1991 - 09.2003
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
Education
Associate of Arts - General Studies
Delgado Community College
New Orleans, LA05-2012
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Phone and email etiquette
- Registration and admissions
- Appointment scheduling
- Medical terminology
- Insurance billing
- Training coordination
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Access Representative
Houston Methodist
04.2023 - 04.2024
Import Coordinator
Marinetrans USA LLC
06.2022 - 11.2023
Dispatcher Office Assistant
Toplogistic LLC
11.2021 - 06.2022
Insurance Verification Representative
St. Thomas Clinic
06.2014 - 09.2021
Insurance Verification Representative
Ochsner Medical Center
11.2009 - 05.2014
Program Assistant
East Metropolitan Health Service
11.2005 - 11.2009
Hospital Admissions Coordinator
University Hospital
09.2003 - 08.2005
Administrative Clerk
St Claude Medical Center
08.1991 - 09.2023
Administrative Clerk
St Claude Clinic
08.1991 - 09.2003
Associate of Arts - General Studies
Delgado Community College
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