Kimberly Guerra
Philadelphia,PA
Summary
Highly skilled and certified phlebotomist with a proven track record at Health Fair, achieving a 98% success rate in venipuncture. Skilled in specimen handling and patient care, I excel in high-pressure situations, ensuring a positive experience while maintaining meticulous attention to detail. Dedicated to enhancing patient satisfaction through effective communication and professionalism. I’m also still in the process of receiving my state license as a Phlebotomist by California Department of public health.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomist
Health Fair
11.2024 - 02.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- I maintain a 98% first attempt on every venipuncture method.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Skilled of performing all types of methods of venipuncture such as capillary puncture, butterfly, and vacutainer method.
Customer Service Representative
Xiomara’s Cleaning Service
01.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
National Healthcare Association - Phlebotomist
Phlebotomy Training Specialist
Los Angeles, CA10.2024
High School Diploma - High School Diploma
PA Leadership Charter School
1332 Enterprise Dr. West Chester 06.2023
Skills
- Venipuncture techniques
- Specimen handling
- Patient care
- Customer service
- Attention to detail
- Order of draw
- Blood collection techniques
- Health and safety
- Proper labeling
- Organizational skills
- Phlebotomy technician (PT)
Certification
Certificate of Completion Phlebotomy Technician 1
Languages
Spanish
Full Professional
Timeline
Phlebotomist
Health Fair
11.2024 - 02.2025
Customer Service Representative
Xiomara’s Cleaning Service
01.2022 - 08.2023
National Healthcare Association - Phlebotomist
Phlebotomy Training Specialist
High School Diploma - High School Diploma
PA Leadership Charter School