Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Timeline
Generic
Kimberly Guerrero

Kimberly Guerrero

Corpus Christi,TX

Summary

I currently am a stay at home mom of 2 amazing children. I am looking for a better opportunity for work preferably working from home. I have vast experience with customer service and how to represent a company with pride. A customer representatives attitude is a huge reflection on that particular company they are working for and I always manage to represent professionally whatever company I'm working for by putting the customers needs first. I do whatever I can to resolve complaints as well as meet their requests. I am always open to improvement in order to provide the best customer experience and would like to represent your company with pride by following your policies and procedures and standing out as an excellent employee.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Insurance Agent

Assurance IQ
08.2023 - 12.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.

Patient Service Representative

Teleperformance
09.2021 - 08.2023
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Call Center Representative/Sales

Sirius XM
09.2016 - 09.2018
  • Handled inbound and outbound calls and achieved customer satisfaction by meeting customers needs and requests
  • Used previous sales knowledge to extend Sirius xm subscriptions as well as connect customers with technical department for any questions on setup
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Retail Manager

Chico's Outlet
12.2010 - 09.2012
  • Responsible for backing the Store Manager in managing the sales, operations, asset protection, and human resources functions in store
  • Supervised associates in sales, inventory receipts, finding cash receipts, or services for customers
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Appointment Scheduler/Tax Preparation

H&R Block
12.2010 - 04.2012
  • My responsibility was answering phone calls, and making calls to schedule tax preparation appointments
  • I also maintained cleanliness in the front area, and filed paperwork as needed.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Marketing Management And Research

Wor-Wic Community College
Salisbury, MD

Interior Design

International Academy of Design & Technology
Orlando, FL
06.2010

High school diploma - General Studies

Snow Hill High School
Snow Hill, MD
06.2008

Skills

  • Retail Management (9 years)
  • Guest Services (4 years)
  • Supervising Experience (4 years)
  • Problem-solving (10 years)
  • Flexibility (10 years)
  • Team Work (10 years)
  • Reliability (10 years)
  • Front Desk (5 years)
  • Communication skills (10 years)
  • Call center (4 years)
  • Computer skills (10 years)
  • Human Resources
  • Financial Report Writing
  • Customer service
  • Cold Calling
  • Payroll
  • Upselling
  • Sales
  • Data entry
  • Phone etiquette
  • English
  • Hospital experience
  • Patient care
  • Medication administration
  • Patient service
  • Intake
  • Medical Scheduling
  • HIPAA
  • Health Insurance
  • Empathy and Compassion
  • Organizational Skills
  • Time Management
  • Data Entry Accuracy
  • Professionalism and Ethics
  • Active Listening
  • Teamwork and Collaboration
  • Computer Literacy
  • Goal Setting
  • Conflict Resolution
  • Multitasking Abilities
  • HIPAA Compliance
  • Customer Engagement
  • Healthcare Common Procedure Coding System HCPCS
  • Quality Assurance Requirements
  • Call Center Customer Service

Certification

  • Floristry, 09/01/11, Present, I attended Wor-Wic community college where I received my floristry certification which allows me to have vast knowledge in caring for flowers and the best ability to make outstanding arrangements.
  • Life & Health Insurance License, 10/01/23, 10/01/25, I am currently scheduled to take my test this week where I will be certified for life and health insurance

Work Authorization

Authorized to work in the US for any employer

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Customer Experience Specialist for Work from Home Positions

Timeline

Insurance Agent

Assurance IQ
08.2023 - 12.2023

Patient Service Representative

Teleperformance
09.2021 - 08.2023

Call Center Representative/Sales

Sirius XM
09.2016 - 09.2018

Retail Manager

Chico's Outlet
12.2010 - 09.2012

Appointment Scheduler/Tax Preparation

H&R Block
12.2010 - 04.2012

Marketing Management And Research

Wor-Wic Community College

Interior Design

International Academy of Design & Technology

High school diploma - General Studies

Snow Hill High School

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Kimberly Guerrero