Kimberly Guider
Administrative Assistant
Evanston,Illinois
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Microsoft Office, with friendly and decisive approach to resolving challenges. Capable Desk Clerk offering 10 years of excellence in administrative office support. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment and computer software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated administrative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Desk Clerk
Thresholds
Chicago, IL
11.2016 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked in and out designated equipment, keys and supplies.
- Supported staff with clerical assistance for diverse daily routines and special actions.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Recorded significant occurrences in daily log with professionalism and critical details.
- Enforced building rules with staff, guests and outside professionals.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Recognized issues prior to escalation and applied appropriate techniques for effective resolution.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Residential Support Specialist
Thresholds
Chicago, IL
07.2010 - 11.2015
- Assisted residents with basic activities of daily living.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and assisted residents through individual service plans.
Therapeutic Recreation Intern
Lawrence Hall Youth Services
Chicago, IL
01.2010 - 05.2010
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Conducted client evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
- Observed, analyzed and recorded Clients progress during treatment sessions, modifying treatment programs.
- Instructed patients in activities and techniques such as dance, music or art designed to meet specific physical or psychological needs.
- Developed and maintained courteous and effective working relationships.
- Worked with clients to understand needs and provide excellent service.
- Delivered services to clients locations within specific timeframes.
Education
Master Certificate - Human Resources Management
Capella University
Minneapolis, MN 01.2020 - 05.2022
No Degree - Medical Insurance Billing & Coding
City Colleges of Chicago-Harry S Truman College
Chicago, IL 05.2001 -
Bachelor of Science - Therapeutic Recreation
Illinois State University
Normal, IL 01.2007 - 08.2010
Associate of Arts - Liberal Arts And General Studies
City Colleges of Chicago - Wilbur Wright College
Chicago, IL 09.1998 - 06.2001
No Degree - Activity Director Certification
Triton College
River Grove, IL 05.2001 -
Associate of Applied Science - Medical Assisting
Northwestern College
Chicago, IL 12.1989 - 12.1992
Skills
Word processing
Certification
Human Resource Management
Timeline
Human Resource Management
05-2020
Master Certificate - Human Resources Management
Capella University
01.2020 - 05.2022
Desk Clerk
Thresholds
11.2016 - Current
Residential Support Specialist
Thresholds
07.2010 - 11.2015
Therapeutic Recreation Intern
Lawrence Hall Youth Services
01.2010 - 05.2010
Bachelor of Science - Therapeutic Recreation
Illinois State University
01.2007 - 08.2010
No Degree - Medical Insurance Billing & Coding
City Colleges of Chicago-Harry S Truman College
05.2001 -
No Degree - Activity Director Certification
Triton College
05.2001 -
Associate of Arts - Liberal Arts And General Studies
City Colleges of Chicago - Wilbur Wright College
09.1998 - 06.2001
Associate of Applied Science - Medical Assisting
Northwestern College
12.1989 - 12.1992
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