Kimberly Guidry
Lake Charles,Louisiana
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Lead Lab Technician
Eyemart Express LLC
Lake Charles, LA
12.2016 - Current
- Assisted with the development of new laboratory protocols and processes.
- Led daily operations of a lab, including scheduling, ordering supplies, and overseeing staff.
- Trained and supervised technicians in proper laboratory procedures and safety regulations.
- Analyzed data from tests to ensure compliance with quality standards.
- Performed routine maintenance on laboratory equipment to ensure optimal performance.
- Provided technical guidance to other lab personnel.
- Ensured that all necessary documentation was completed accurately and timely.
- Maintained accurate records of test results, instrument calibrations, and other relevant data.
- Monitored inventory levels of materials needed in the lab.
- Troubleshooted problems related to laboratory instruments or techniques when necessary.
- Evaluated existing protocols for efficiency improvements or modifications.
- Developed exemplary rapport with personnel and patients by demonstrating compassion and expertise.
- Oversaw lab equipment stock and placed orders to expand inventory.
Optician
Vision Works Ip
Lake Charles, LA
10.2015 - 12.2016
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Monitored patient progress while wearing new lenses or frames.
- Participated in continuing education courses related to optometry technology advances.
- Greeted patients warmly upon arrival at office or store location.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Maintained records of prescriptions, orders and payments.
- Repaired and adjusted frames to meet customer needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed client frame selection processes and walked through lens options.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Instructed customers on how to care for, insert and remove contact lenses.
- Verified finished lenses ground to prescription specifications.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
Opthalmic Tech
Dr. William Hart
Lake Charles, LA
02.2013 - 04.2014
- Assisted ophthalmologists with patient examinations and surgeries.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Administered eye drops to patients as directed by physician.
- Instructed patients on proper use of contact lenses and eyeglasses.
- Maintained records of patient medical histories and test results.
- Provided assistance in the preparation of equipment for procedures.
- Dispensed eyeglasses according to prescription specifications.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Prepared patient charts prior to each visit including relevant past medical history.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Observed patients during office visits or treatments for signs of adverse reactions or complications.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Inspected eyeglass frames for defects prior to filling prescriptions for lenses or repairs.
- Ordered supplies needed for exams and treatments as requested by physicians.
- Managed inventory of contact lens supplies and materials used in the clinic.
- Scheduled appointments for patients based on their availability.
- Performed administrative tasks such as filing documents, answering phones.
- Prepared patients and administered basic eye exam tests.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Wrote, edited and filed patient medical records, maintaining confidentiality.
- Assisted during in-office surgical procedures and collected ultrasound images.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Advised patients on ocular medications, dressings and contact lenses.
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
- Interacted with eye care providers to facilitate patient treatment goals.
- Counseled patients in surgery and treatment plans.
- Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Motivated and supported patients in navigating treatment for chronic eye conditions.
- Analyzed test results and contributed to diagnostic discussions.
- Linked vision-impaired patients to social services programs and entitlements to improve quality of living.
- Maintained smooth patient flow throughout facility, promoting efficient overall operations.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
- Documented patient care by charting patient condition and treatment in records.
- Conducted tonometry or tonography tests to measure intraocular pressure.
- Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Communicated with patients to obtain and document medical histories.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Determined most appropriate tools and treatments for specific eye problems.
- Promoted healthy vision by counseling and educating patients.
Optician
Louisiana state optical
Lake Charles, LA
09.2011 - 01.2013
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Dispensed contact lenses upon completion of fitting process.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Monitored patient progress while wearing new lenses or frames.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Greeted patients warmly upon arrival at office or store location.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Maintained records of prescriptions, orders and payments.
- Repaired and adjusted frames to meet customer needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed client frame selection processes and walked through lens options.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Instructed customers on how to care for, insert and remove contact lenses.
- Verified finished lenses ground to prescription specifications.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2009
Skills
- Laboratory Management
- Instrument Calibration
- Safety Procedures
- Equipment Setup
- Supply Management
- Machine Maintenance
- Safety Protocols
- Laboratory safety procedures
- Issue Troubleshooting
- Equipment Calibration
- Workflow Coordination
- Preventive Maintenance
- Supply Restocking
- Laboratory safety protocols
- Analytical Thinking
- Positive Attitude
- Quality Control Procedures
- Interpersonal and written communication
- Documentation Management
- File and RecordKeeping
- Attention to Detail
- Inventory Control
- Work Planning and Prioritization
- Quality Control
- Team Collaboration
- Order Preparation
- Computer Skills
- Customer Service
- Transaction Processing
- Retail Sales
- Product Upselling
- Insurance Verification
- Prescription Evaluation
- Inventory Management
- Optical Needs Assessment
- Assistive Equipment Instruction
- Supply and Equipment Ordering
- Patient testing
- Excellent Communication
- Decision-Making
- Continuous Improvement
- Work Order Preparation
- Analytical Skills
- Task Prioritization
- Active Listening
- MS Office
- Managing inventory
- Interpersonal Communication
- Multitasking
- Glasses repair
- Data Verification
- Appointment Scheduling
- Relationship Building
- Effective Communication
- Team building
- Time management abilities
- Evaluating patients
- Frames adjustment
- Administrative Functions
- Adaptability
- Product and Service Recommendations
- Written Communication
- Time Management
- Professional Demeanor
- Goal Setting
- Problem-Solving
- Organizational Skills
- Interpersonal Skills
- Problem-solving aptitude
- Problem-solving abilities
- Fittings
- Adaptability and Flexibility
- Optical Display Arrangements
- Teamwork and Collaboration
- Self Motivation
- Reliability
- Frame Repair
- Professionalism
Languages
American sign language
Limited
Timeline
Lead Lab Technician
Eyemart Express LLC
12.2016 - Current
Optician
Vision Works Ip
10.2015 - 12.2016
Opthalmic Tech
Dr. William Hart
02.2013 - 04.2014
Optician
Louisiana state optical
09.2011 - 01.2013
Associate of Science - Business Administration And Management
University of Phoenix
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