Kimberly Gullo
Lexington,SC
Summary
Assistant General Manager skilled in overseeing restaurant operations. Manage team activities and prioritize customer service to build loyalty and retention. Schedule staff, coordinate inventory, and implement processes to control shrinkage. Engage guests with friendly conversation and knowledgeable support to obtain feedback and improve service. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained and offering top-notch abilities. Motivated to continue to learn and grow as professional.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
RED ROBIN
06.2018 - 09.2020
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Kept operations running smoothly by maintaining adequate supplies to handle peak business hours
- Implemented an improved inventory management system to enhance stock tracking accuracy
- Oversaw service quality and obtained customer feedback to improve strategies
- Inspected work areas for compliance with safety and sanitation regulations
- Recognized for excellence in building and motivating management and hourly team members
- Met with vendors to identify and bring in new products for customers
- Assisted customers with complaints and implemented creative resolutions to maintain satisfaction
Bar Manager
OLD CHICAGO
06.2014 - 06.2018
- Determined the slowest days of the week and offered promotions and activities such as trivia to encourage participation by patrons, boosting daily receipts
- Implemented an improved inventory management system to enhance the accuracy of tracking stock on hand
- Reconciled records of sales versus beverage costs to identify current or potential theft
- Inspected bottles for evidence of contamination by fruit flies and monitored premises to maintain compliance with health department regulations
- Prepared bartender, barback, and cocktail server schedules and cross-trained staff to meet business demands
- Met with beverage sales personnel to identify new and popular product offerings
- Scheduled department staff strategically to maintain proper coverage based on business volume
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Engaged with dissatisfied customers, sought resolutions, and addressed issues with staff
Assistant Manager
MIMI'S CAFE
12.2006 - 06.2014
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Evaluated the performance of associates and mentored underperforming employees on ways to improve
Service Manager
LONESTAR RESTAURANT
12.2005 - 12.2006
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Increased involvement of business with local community by participating in outreach activities and programs
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Scheduled department staff strategically to maintain proper coverage based on business volume
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
Bar Manager
O'CHARLEY'S
03.1999 - 12.2005
- Prepared bartender, barback, and cocktail server schedules and cross-trained staff to meet business demands
- Engaged with dissatisfied customers, sought resolutions, and addressed issues with staff
- Reconciled records of sales versus beverage costs to identify current or potential theft
- Inspected bottles for evidence of contamination by fruit flies and monitored premises to maintain compliance with health department regulations
- Frequently inspected and tested food to verify conformance to taste standards
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
- Met with vendors and sales representatives to obtain the best prices for products sold
- Oversaw service quality and obtained customer feedback to plan changes or policies
Education
Bachelor of Science - EDUCATION
SAMFORD UNIVERSITY
Birmingham, AL12.1992
Skills
- Customer retention
- Staff management
- Inventory control
- Budgeting and cost control
- Process improvements
- Food safety and sanitation
- Time management
- Revenue growth
- Financial management
- Improve performance
- Operations management
- Staff hiring
- Customer service
- Program administration
- Employee training and development
- Management
- Quality Assurance
- Restaurant Management
- Talent Acquisition
- Business Requirements
- Restaurant experience
- Kitchen experience
- Presentation skills
- Product demos
- Microsoft Office
- Business Analysis
- Employee Evaluation
- Process Improvement
- Performance Management
- Interviewing
- Strategic Planning
- Change Management
- Communication skills
- Relationship management
- Sales
Personal Information
- Authorized To Work: US for any employer
- Title: Customer service extraordinaire
Timeline
Assistant General Manager
RED ROBIN
06.2018 - 09.2020
Bar Manager
OLD CHICAGO
06.2014 - 06.2018
Assistant Manager
MIMI'S CAFE
12.2006 - 06.2014
Service Manager
LONESTAR RESTAURANT
12.2005 - 12.2006
Bar Manager
O'CHARLEY'S
03.1999 - 12.2005
Bachelor of Science - EDUCATION
SAMFORD UNIVERSITY