Kimberly Gurley

Current Employment. While working remotely the past 11years (almost 12 years) I have worked for UNICO in many departments with commercial insurance. The past 4 years in the small trucking division and I currently maintain approximately 800+ accounts in the division with UNICO, the accounts are placed with multiple companies. As the Commercial Account Executive on small unit trucking team in the department I am the primary business contact for the clients. As the Manager I strive to consistently deliver excellent customer service to accounts and represent client needs and goals within the organization.

My daily skills and tasks consist of the following:

• Responsible for day-to-day communications, conflict resolution, and compliance on the client’s account.

• Review all projects and material to be presented to the client to ensure quality standards and expectations are met.

• Currently I take ownership of the client accounts that include all small trucking accounts, some inland marine accounts, and a few aviation policies.

• I work closely with the team to maintain a continuous knowledge of client accounts to identify potential issues and/or opportunities.

• I do ensure that all processes and procedures (policy issuances, changes, expirations, audits, monthly reports and cancellations) are completed. I work with multiple company portals, and am able to work with them efficiently while making sure quality standards are met.

• I maintain awareness and pursue opportunities for account growth and new business, involving the trucking industry. Often the small non-trucking liability accounts become accounts with their own authority.

• Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

• Understanding the company capabilities and service and effectively communicate all offerings to the client.

• I Demonstrate oral and written communication skills with the ability to effectively interact with all levels within the organization.

• I have a proven track record of successful client advocacy in a fast-paced environment, emphasizing attention to detail.

• Ability to follow up on activities from start to finish.

• Demonstrate computer proficiency in Microsoft Office.

During my ten years at INSPRO I worked with commercial insurance. I began and worked with many accounts including all lines of coverage. The last few years while I was at INSPRO I worked with middle sized construction account. The accounts were placed with multiple companies, with many lines of coverage. Including but not limited to General Liability, Commercial Auto, Workers Compensation, Inland Marine, Umbrella. I strived to consistently deliver excellent customer service to accounts and represent client needs and goals within the organization. Many of the daily tasks were similar to the tasks at UNICO Group.