Kimberly Gutierrez
Newhall,CA
Summary
Dynamic professional with extensive experience at Northeast Valley Health Corporation, excelling in schedule coordination, clinical oversight, and relationship-building. Skilled in data reporting, and committed to enhancing patient care through effective communication and initiative-driven solutions. Proven ability to manage daily office operations, streamline processes, provide exceptional administrative support, and support both staff and management with discretion and professionalism.
Overview
14
14
years of professional experience
Work History
Associate Medical Staff Supervisor
Northeast Valley Health Corporation
San Fernando, CA
11.2022 - Current
- Coordinate the daily schedule of medical providers at all NEVHC health centers, in close collaboration with the CMO, and medical directors. Ensure prompt communication of schedule changes to all those impacted to maintain an effective and reliable schedule.
- Oversee all medical providers to ensure high standard of care.
- Building and maintaining relationships with physicians, hospital leadership, and other credentialing partners.
- Generate reports regarding clinical coverage statistics, as requested by finance department in order to learn where improvement is needed.
- Coordinate elbow support and shadowing sessions for newly-hired providers in order to help them feel confident.
- Review and approve timecards on ADP workforce.
- Handle confidential information and maters in a professional manner.
- Participate in Quality Improvement activities as requested by the CMO and medical directors.
Consumer Relations Specialist/Consumer Relations Coordinator
Northeast Valley Health Corporation
Van Nuys, CA
06.2020 - 11.2022
- Responsible for assessing and completing eligibility applications for a variety of payers/programs which include: Medicaid, My Health LA, Family Pact, Every Woman Counts, Ryan White and Sliding Fee Discount Program.
- Assist members with selection of health care plans and primary care providers based on payer type to minimize access barriers and ensure needs are met.
- Primary contact to verify and confirm real-time inquiries regarding health insurance coverages to maintain a productive clinic flow.
- Competency in patient scheduling for multiple departments (Adult Medicine, Woman’s Health, HIV and Axillary Services) to meet and address client’s medical needs.
- Knowledgeable in the scrubbing processing for numerous disciplines.
- Additional Business Office functions and duties assigned as lead or backup:
- Leader back-up when the department manager was absent or occupied.
- Supervised and delegated colleagues to complete tasks in order to maximize productivity.
- Assist in analyzing data and conducting audits to meet county, state, and federal requirements.
- Extract data and assist in preparation of the Ambulatory Outpatient Medical billing report.
- Tracking and monitoring of CAP on Charges and update corresponding reports.
- Processing and reconciliation of patient payments; Preparation of bank deposits.
- Complete and submit E-Trailers pending appropriate diagnosis for laboratory services to ensure payment for Quest Diagnostics.
- Identifying and addressing encounters pending appropriate diagnosis for Family Pact related services.
- Tracking and resolving insurance issues pertaining to unprocessed specialty referrals.
Clinic Clerk
Northeast Valley Health Corporation
Van Nuys, CA
12.2017 - 06.2020
- Assist in conducting audits and updating excel sheets for accurate reporting.
- Identified client medical needs and completed application for appropriate healthcare programs such as: Sliding Fee Program, Every Woman Counts, Family Pact, and Ryan White.
- Collaborated and communicated with team members to provide quality care and promote patient empowerment.
- Competent in the CARE Team model to actively engage with patients and focus on identifying patient needs by acquiring necessary documentation prior to medical visits for patient experience enhancement.
- Attend to a high volume of telephone calls in a timely manner and maintain appropriate phone etiquette.
- Provide excellent customer service by greeting patients/visitors and providing resources for offered services to at our health center.
Receptionist/Front Desk (Volunteered)
Providence Holy Cross Medical Center
Mission Hills, CA
11.2011 - 12.2012
- Answer all internal and external calls and dispatch them to the appropriate departments to reduce the number of dropped calls.
- Register and provide passes for all patients to secure both our patients and visitors.
- Expedite service by escorting patients to unoccupied rooms to prevent them from getting hurt or getting lost.
- Greet and assist visitors and provide them with directions that way they feel comfortable and are aware of where they are going.
Education
Bachelor of Science - Health Administration
West Coast University
Anaheim, CA06.2024
Associates Degree - Liberal Arts and Sciences and Social and Behavior
College of the Canyons
Valencia, CA06.2017
Skills
- Fluent in Spanish and English
- Leadership experience
- Conflict resolution skills
- Clear communication abilities
- Detail-oriented approach
- Customer service excellence
- Payroll management
- Dependable and consistent performance
- Creative thinking
- Initiative-driven mindset
- Adept time management
- Prioritization skills
- Proficient in Microsoft Office: Word, Excel, PowerPoint
- Schedule coordination
- Clinical oversight
- Data reporting
- Customer relationship management
- Relationship building
References
- Georgina Bachoura, Nurse Practitioner, (323) 630-2063
- Maria Garcia, Current Manager, (818) 282-0015
Timeline
Associate Medical Staff Supervisor
Northeast Valley Health Corporation
11.2022 - Current
Consumer Relations Specialist/Consumer Relations Coordinator
Northeast Valley Health Corporation
06.2020 - 11.2022
Clinic Clerk
Northeast Valley Health Corporation
12.2017 - 06.2020
Receptionist/Front Desk (Volunteered)
Providence Holy Cross Medical Center
11.2011 - 12.2012
Bachelor of Science - Health Administration
West Coast University
Associates Degree - Liberal Arts and Sciences and Social and Behavior
College of the Canyons