Kimberly Haendel
Canton,MI
Summary
Scientific professional with strong track record in specimen processing and laboratory operations. Known for meticulous attention to detail and ability to handle high volumes of specimens efficiently. Highly collaborative team player who adapts to changing needs and consistently achieves reliable results. Well-versed in laboratory protocols and specimen handling techniques, with focus on accuracy and precision.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Specimen Processor
Michigan Medicine
04.2024 - Current
- Followed safety protocols while handling hazardous materials.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
- Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
- Reduced processing errors, thoroughly reviewing and verifying specimen labels and requisition forms.
- Facilitated cross-departmental collaboration, ensuring specimens were processed according to specific departmental needs.
- Facilitated timely delivery of test results by efficiently organizing and prioritizing specimen processing tasks.
- Streamlined communication between processing lab and medical staff, ensuring clear understanding of test requirements and results.
- Prepared samples for analysis by performing complex sample preparation tasks.
Business Office Associate Team Lead
Corewell Health
04.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed correspondence letters, memos, and emails.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated effective communication between departments, ensuring timely completion of projects.
- Provided comprehensive support during audits, preparing necessary documentation for review by external agencies.
- Optimized resource allocation by closely monitoring inventory levels and reordering supplies as needed.
- Maintained confidentiality by securely managing sensitive documents and information.
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Facilitated new hire onboarding process, including organizing orientation sessions and training materials.
Resident Assistant
Michigan Medicine
10.2022 - 03.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Improved accessibility of support services by acting as liaison between residents and campus resources.
- Collaborated with residential team to maximize effective and efficient operations.
Patient Service Intermediate
Michigan Medicine
11.2019 - 09.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Patient Service Assistant Team Lead
Michigan Heart and Vascular
06.2016 - 10.2019
- Promoted patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information.
- Facilitated timely billing processes by accurately recording patient information and submitting insurance claims.
- Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
- Reduced administrative workload for healthcare providers by effectively managing incoming phone calls, emails, faxes, and correspondence from patients and other stakeholders.
- Streamlined communication between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Completed necessary reports and documentation on time and to specifications.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Scheduled patients for appointments and maintained master calendar.
- Obtained patient or family member authorizations for tests and procedures.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
Assistant Manager
Panera Bread
11.2007 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed strong working relationships with staff, fostering a positive work environment.
Patient Service Representative
St. Joesph Mercy Hospital
02.2013 - 06.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
Education
No Degree - Applied Sciences
Schoolcraft College
Livonia, MIGeneral
Columbia Central
Brooklyn, MI06.2007
Skills
EMR, Epic, HIPPA compliance
Timeline
Specimen Processor
Michigan Medicine
04.2024 - Current
Business Office Associate Team Lead
Corewell Health
04.2023 - 03.2024
Resident Assistant
Michigan Medicine
10.2022 - 03.2023
Patient Service Intermediate
Michigan Medicine
11.2019 - 09.2021
Patient Service Assistant Team Lead
Michigan Heart and Vascular
06.2016 - 10.2019
Patient Service Representative
St. Joesph Mercy Hospital
02.2013 - 06.2016
Assistant Manager
Panera Bread
11.2007 - 06.2017
No Degree - Applied Sciences
Schoolcraft College
General
Columbia Central
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