Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Interests
Websites
Timeline
Hi, I’m

Kimberly Haggard

Grandville,MI
Kimberly  Haggard

Summary

Dynamic Community Affairs Representative with Blue Cross Blue Shield of Michigan, skilled in project management and public relations. Successfully enhanced community engagement through strategic partnerships and corporate communications, significantly increasing public awareness of corporate involvement. Proven ability to foster relationships and lead cross-functional teams to achieve impactful outreach programs. Working along side community partners, corporate communications and social media, corporate giving and medicare senior health services.

Overview

11
years of professional experience

Work History

Blue Cross Blue Shield of Michigan

Community Affairs Representative
09.2014 - 06.2025

Job overview

  • Established positive relationships with local media outlets to increase coverage of company-sponsored events or announcements.
  • Organized volunteer activities for employees to participate in, fostering a culture of giving back within the organization.
  • Recruited new community partners and built lasting relationships, fostering a strong network of support for company initiatives.
  • Increased public awareness of company''s community involvement by organizing and promoting events, volunteer opportunities, and sponsorships.
  • Enhanced community relations by developing and implementing comprehensive outreach programs.
  • Attended industry conferences or workshops to stay informed on emerging trends related to corporate-community collaborations.
  • Assessed the effectiveness of current community programs by conducting surveys, analyzing data, and presenting findings to management for review.
  • Monitored and analyzed local news sources to stay informed on community issues, maintaining situational awareness in order to proactively address potential concerns related to the company''s presence or operations.
  • Collaborated with internal departments to develop cohesive messaging that aligned with overall company values and goals in various marketing materials.

Blue Cross Blue Shield of Michigan

Member Service Representative
09.2014 - 02.2017

Job overview

  • Developed strong relationships with clients by providing consistent support and anticipating their needs, leading to increased trust and loyalty.
  • Coordinated efforts among various departments to ensure smooth project execution for clients, resulting in higher client satisfaction ratings.
  • Handled escalated customer issues promptly by working closely with relevant departments toward satisfactory resolutions.
  • Spearheaded cross-functional initiatives to resolve complex account issues and ensure seamless service delivery.
  • Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.

Education

Grand Rapids Community College
Grand Rapids, MI

Associate of Applied Science from Business Administration And Management

Skills

  • Project management
  • Logistical planning
  • Volunteer management
  • Brand awareness
  • Team leadership
  • Public relations
  • Interpersonal communication
  • Strategic partnerships
  • Community outreach
  • Communications
  • Corporate sponsorship
  • Volunteer coordination

Accomplishments

    Lead project in creation of the Blue Cross and Blue Cross Complete Community Toolkits. 2025 Blue Cross Mental Health Toolkit, 2025 Cancer Prevention Toolkit, 2024 Flu Vaccine Awareness Toolkit, HPV Vaccine Awareness Toolkit and several other published resources.

Languages

Spanish
Native or Bilingual
Availability
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Interests

Veteran Affairs

Disability Affairs

Volunteerism

Corporate Events

Timeline

Community Affairs Representative

Blue Cross Blue Shield of Michigan
09.2014 - 06.2025

Member Service Representative

Blue Cross Blue Shield of Michigan
09.2014 - 02.2017

Grand Rapids Community College

Associate of Applied Science from Business Administration And Management