Kimberly Hale

Verify inbound/outbound gate transactions via hand held devuce, computer, or AGS terminal. Load plan outbound intermodal trains. Perform yard checks. Verify equipment initials and numbers and make all corrections. Register all drivers into the AGS system. Assist road drivers in correcting any issues they may have. Verify hazardous material placards are applied correctly according to the billing. If no security personnel is present at the location and management deems it necessary, act as an on-site security guard with any issues concerning equipment, gate, or road drivers. Verify billing of units in Net Control where needed. Perform daily AGS gate, lane, computers,and driver assistance booth inspections. Other duties as assigned.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with legal counsel to resolve tenant disputes.
• Maintained sufficient number of units market-ready for lease.
• Developed and implemented marketing strategies to increase occupancy rates.
• Kept properties in compliance with local, state and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Communicated effectively with owners, residents, and on-site associates.

• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Cross-sold bank products and services to meet customer needs and provide options.
• Promoted financial products by maintaining excellent service offering knowledge.
• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
• Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
• Expanded client base by promoting new financial products.
• Utilized customer relationship management software to provide accurate and complete customer service.
• Responded to customer inquiries regarding new accounts and account services.
• Verified customer identity and reviewed documentation for accuracy.
• Presented new and additional products and services to existing customers.
• Provided customers with additional information regarding account services.
• Maintained customer records and updated account information.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.