Kimberly Hale
Williamston,North Carolina
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Overview
11
11
years of professional experience
Work History
Teller
Wells Fargo
Washington, NC
07.2015 - 06.2024
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained accurate records of all transactions and customer interactions.
- Maintained accurate records of all transactions for compliance purposes.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
- Built and maintained client relationships through quality, personalized interactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Manager
Ribeyes of Williamston
Williamston, NC
01.2013 - 06.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
Associate of Applied Science - Equine Science
Martin Community College
Williamston, NC05-2012
Skills
- Customer Relationship Building
- Account updating
- Fraud Detection
- Asset Protection
- Financial Analysis
- Regulatory Compliance
- Excellent communication skills
- Strong Work Ethic
- Financial Services
- Exceptional customer service
- Stress Tolerance
- Excellent time management skills
- Relationship building and management
Timeline
Teller
Wells Fargo
07.2015 - 06.2024
Manager
Ribeyes of Williamston
01.2013 - 06.2024
Associate of Applied Science - Equine Science
Martin Community College
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