Kimberly Hale
Creola,AL
Summary
A highly motivated and results-oriented professional with a passion for making a positive impact in the community. Leveraging expertise in community engagement, project management, and stakeholder relations to develop and lead impactful initiatives that enhance organizational outreach and drive meaningful change.
Overview
6
6
years of professional experience
Work History
Director of Operations
USA Health
03.2024 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager
Community Outreach and Special Projects
03.2022 - 03.2024
- Led community outreach efforts, collaborating with local stakeholders, organizations, and government agencies to identify community needs and develop targeted initiatives
- Designed and executed outreach programs, including health fairs, educational workshops, and wellness campaigns, resulting in increased community engagement and improved healthcare awareness
- Managed special projects aimed at enhancing healthcare access and outcomes, such as vaccination drives, health screenings, and mobile clinics
- Cultivated and maintained relationships with community partners, healthcare providers, and patient advocacy groups to foster collaboration and support for healthcare initiatives
- Oversaw project budgets, ensuring effective allocation of resources and adherence to financial constraints
- Prepared reports and presentations to track program outcomes, impact, and return on investment, providing data-driven insights for future planning and improvement
- Provided leadership and supervision to a team of staff and volunteers engaged in community outreach activities, fostering a cohesive and motivated team environment
- Represented the organization as a spokesperson at community events, building positive relationships with the media and promoting healthcare initiatives
Practice Operation Manager
USA Health
01.2021 - 03.2022
- Responsible for the day-to-day operations of multiple multi-specialty offices; works closely with the Director; coordinates day-to-day operations with Coordinator, Practice Operations, and other supervisors; provides oversight to ensure operational requirements and established standards are being met
- Works closely with the Manager, Business Services to ensure revenue cycle processes/requirements are met; oversees the supervision of staff for multi-specialty offices to include assigning duties, training, checking work, preparing evaluations, approving time off, and handling disciplinary issues; monitors scheduling and staffing levels to ensure appropriate coverage, and to ensure day-to-day operations are by established standards
- Ensures support staff meets the needs of their assigned areas/faculty members and that all administrative requirements are being met; monitors patient utilization data, provider schedules, contract requirements, and requests for care to ensure staffing levels and mix of personnel are appropriate; interviews selects and trains business office staff
- Ensures timely submission of timekeeping documents and monitor’s leave; ensures compliance with applicable HIPAA, HHS, Risk Management, OSHA, CLIA, federal, state, and institutional regulations for assigned areas
Practice Operations Coordinator
USA OBGYN & USA Orthopaedics
08.2018 - 01.2021
- Oversees the management of the administrative and financial functions of the faculty and resident physician clinics to ensure they are operating according to established standards
- Work with the department's Clinical Operations Director concerning clinical nursing services, staff, and equipment issues
- Oversees the clinic office staff, including training and preparing performance evaluations; in coordination with nursing management, monitors nursing staffing to ensure day-to-day operations are being performed according to established standards; oversees clinic administrative support staff to ensure they are meeting the needs of their assigned areas/faculty members
- Monitors patient utilization data, provider schedules, and requests for care to ensure the appropriate staffing level and mix of all clinic personnel; oversees human resources functions of the clinics, including recruiting and management of staff, and approving and acknowledging time sheets and leave reports; works with Director of Operations
Education
Master of Science - Public Health
University of Phoenix
12.2024
Bachelor of Science - Health Administration
University of Phoenix
11.2021
High School Diploma -
Baldwin County High School
05.2005
Skills
- EMR Proficiency
- Knowledge of medical insurance
- Proficiency in MIPS/MACRA EMTLA regulations
- HIPAA
- Microsoft Office
- Billing and collection
- Knowledge of CPT /ICD 10 coding
- Multitasking
- Leadership
- Strategic planning and execution
- Leadership training
- Process improvements
- Operations oversight
- Operational efficiency
Timeline
Director of Operations
USA Health
03.2024 - Current
Manager
Community Outreach and Special Projects
03.2022 - 03.2024
Practice Operation Manager
USA Health
01.2021 - 03.2022
Practice Operations Coordinator
USA OBGYN & USA Orthopaedics
08.2018 - 01.2021
Master of Science - Public Health
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Baldwin County High School
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