Kimberly Haley
Lowell,MA
Summary
Responsible and experienced team leader well-educated in customer service and operations management. Highly organized and able to quickly resolve customer service issues in a professional manner.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Esthetician
Aroma Spa and Laser Center
01.2024 - Current
- Perform a variety of esthetic treatments such as facials, custom chemical peels, dermaplaning and eye lash extensions
- Examine and analyze client’s skin to evaluate skin conditions and choose the right treatment plan
- Recommend skin care products to client’s.
Assistant Store Manager
Sherwin Williams
01.2022 - 01.2024
- Resolved customer complaints efficiently while maintaining excellent customer service
- Created promotional campaigns to boost sales figures
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Used proven customer engagement techniques to increase sales.
Aesthetics Program
Spa Tech Institute
09.2022 - 09.2023
- Performed skin care treatments such as microdermabrasion, chemical peels and exfoliation
- Examine and analyze client’s skin to evaluate skin conditions and provide care recommendations.
Spa Coordinator
Massage Envy
06.2018 - 02.2019
- Provided excellent customer service and help clients feel valued and understood
- Greeted clients, scheduling services, answered phone calls, responded to emails, and addressed questions
- Encouraged homecare retail purchase based on service provider recommendations.
Education
600 hr program in Aesthetics -
SpaTech Institute, North Andover
Skills
- Strategic Planning
- Time Management
- Client Needs Assessment
- Medical Recordkeeping
- Customer Service
- Skincare Product Sales
Certification
- Dermaplaning
- Eye lash Extensions
- PCA Chemical Peels
Timeline
Esthetician
Aroma Spa and Laser Center
01.2024 - Current
Aesthetics Program
Spa Tech Institute
09.2022 - 09.2023
Assistant Store Manager
Sherwin Williams
01.2022 - 01.2024
Spa Coordinator
Massage Envy
06.2018 - 02.2019
600 hr program in Aesthetics -
SpaTech Institute, North Andover
- Dermaplaning
- Eye lash Extensions
- PCA Chemical Peels
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