Kimberly Haley

Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.

Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.

Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.

Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.

Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.

Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.

Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year-round..

Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.

Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.

Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.

Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.

Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

Addressed customer feedback and complaints to maximize satisfaction.

Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.

Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.

Developed and maintained comprehensive inventory system to track equipment and supplies.

Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Trained and mentored new staff on cleaning and safety protocols.

Coordinated with outside vendors to provide supplies and equipment for staff.

Evaluated employee performance and recommended promotions, transfers and dismissals.

Developed and implemented staff recognition programs to motivate and reward employees.

Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Established and enforced safety protocols and guidelines for staff.

Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Completed financial tasks by estimating costs and preparing and managing budgets.

Scheduled and prioritized tasks to staff, overseeing work completion.

Maintained required records of work hours, budgets and payrolls.

Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.

Prepared and submitted reports to demonstrate staff productivity and areas of improvement.

Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.

Implemented daily, weekly and monthly cleaning routines for staff to follow.

Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.

Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.

Provided exceptional customer service support for VIP guests or clients with specific needs or requests.

Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.

Excellent communication skills, both verbal and written.

Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
• Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
• Addressed customer feedback and complaints to maximize satisfaction.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Trained and mentored new staff on cleaning and safety protocols.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Developed and implemented staff recognition programs to motivate and reward employees.
• Established and enforced safety protocols and guidelines for staff.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Completed financial tasks by estimating costs and preparing and managing budgets.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Maintained required records of work hours, budgets and payrolls.
• Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
• Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
• Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
• Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
• Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
• Established productive relationships with vendors to ensure timely delivery of quality products and services.

• Investigated juveniles' activities, school attendance and employment.
• Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
• Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients.
• Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
• Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.
• Developed safety plans and strategic interventions to address specific issues.
• Contributed to a safe and supportive work environment by actively participating in team meetings, offering constructive feedback, and sharing knowledge with colleagues.
• Partnered with targeted support organizations, programs and community resources as alternatives to juvenile detention.
• Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans.
• Facilitated meetings to collaborate with community stakeholders, presiding judges, attorneys and service providers.
• Testified in court proceedings as needed, providing clear recommendations based on thorough evaluations and knowledge of best practices in juvenile justice.

• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities.
• Adapted training content for global audience, considering cultural differences and language barriers to ensure inclusivity and effectiveness.
• Enhanced employee engagement and learning retention by designing and implementing interactive training modules tailored to diverse learning styles.
• Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.

• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.
• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Worked flexible hours across night, weekend, and holiday shifts.