Kimberly Hall
Dalhart,TX
Summary
Dynamic General Manager with a proven track record at Chuys, excelling in operations management and team building. Enhanced customer satisfaction through strategic process improvements and effective staff training. Skilled in P&L management and problem resolution, driving profitability while fostering a high-performing team culture. Diligent with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Customer-oriented General Manager with 15+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
General Manager
Chuys
Amarillo, Texas
01.2019 - 11.2025
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Developed and implemented operational strategies to enhance customer satisfaction and service efficiency.
- Managed staff recruitment, training, and performance evaluations to foster a high-performing team.
- Analyzed financial reports to identify cost-saving opportunities and improve profit margins.
- Directed daily operations to ensure optimal service quality and customer satisfaction.
- Implemented cost-control measures to enhance profitability and reduce waste.
- Developed training programs to elevate staff performance and improve retention rates.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stockouts.
- Executed marketing strategies that increased foot traffic and boosted overall sales performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Einstien Bros Bagels
Lakewood, CO
09.2017 - 11.2019
- Collaborated with marketing teams to design promotional campaigns that increased customer engagement.
- Established inventory management practices, reducing excess stock and minimizing waste.
- Implemented process improvements that streamlined workflows and enhanced overall productivity.
- Facilitated regular staff meetings to communicate goals, expectations, and feedback for continuous improvement.
- Implemented cost-control measures to enhance profitability and reduce waste.
- Led community engagement initiatives to strengthen brand presence and customer loyalty.
Service Manager
Mimi’s Cafe
Lakewood , CO
10.2012 - 11.2018
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented process improvements to enhance efficiency in service delivery.
- Managed inventory levels and coordinated supply orders to minimize shortages.
- Oversaw daily operations, ensuring exceptional service standards and customer satisfaction.
- Trained and mentored staff to enhance performance and improve team dynamics.
- Analyzed customer feedback to identify trends and drive service enhancements.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Key Holder
Harbor Freight
Lakewood, CO
05.2009 - 11.2012
- Managed cash register operations and processed transactions efficiently.
- Assisted in maintaining accurate inventory levels and stock organization.
- Trained new employees on customer service protocols and store policies.
- Ensured compliance with safety standards and store procedures during shifts.
- Managed daily cash handling and ensured accurate financial transactions.
- Trained and mentored new staff on store operations and customer service standards.
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
Education
High School Diploma -
Dalhart High School
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Relationship building
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- P&L management
- Labor cost controls
Timeline
General Manager
Chuys
01.2019 - 11.2025
General Manager
Einstien Bros Bagels
09.2017 - 11.2019
Service Manager
Mimi’s Cafe
10.2012 - 11.2018
Key Holder
Harbor Freight
05.2009 - 11.2012
High School Diploma -
Dalhart High School