KIMBERLY HAMBLETT
Fair Grove,MO
Summary
Detailed Quality Assurance Specialist with 25-years of experience. Excellent resource management and allocation skills. Skilled in collecting and analyzing data and resource allocation. Exceptional communication, active listening and organizational talents. Committed to paying impeccable attention to reviews and auditing procedures. First-rate creative thinking, problem-solving and time management abilities. Successful at internal audits and correctly forecasting. Communication-focused Sales Professional with expertise in customer satisfaction.
Overview
20
20
years of professional experience
Work History
Retail Clerk
USPS
01.2024 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and mail letters and packages.
- Answered questions about store policies and addressed customer concerns.
Office Manager
A Virtual Work Experience
06.2023 - 01.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Platinum Customer Care Professional
American Express
04.2021 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Educated customers about billing, payment processing and support policies and procedures.
Document Processor/School Enrollment
K-12 Randstad / Stride
08.2020 - 04.2021
- Worked with internal staff to process documents and sent for closing.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Converted documents from one application to another.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
Quality Assurance Coordinator
Enterprise Holdings
11.2013 - 04.2020
- Kept records of quality reports and statistical reviews
- Established product specifications and quality assurance practices
- Troubleshot product issues and fixed problems
- Appraised customers' requirements and worked to maintain high satisfaction
- Monitored product trends and suggested changes
- Fielded customer complaints and rectified service issues
- Established procedures and quality standards
- Reviewed current standards and policies
- Improved operations by working with team members and customers to find workable solutions
- Improved customer satisfaction by finding creative solutions to problems
- Performed site evaluations, customer surveys and team audits
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
Manager of Operations
Rusty's Transport
01.2006 - 11.2013
- Evaluated employee job performance and motivated staff to improve productivity
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments
- Automated office operations to manage client correspondence, record tracking and data communications
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Streamlined back office services for clients to promote proper functionality and positive user experience
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Education
GED -
MO Learns
Springfield, MOSkills
- Customer service experience
- Strong interpersonal skills
- Quality assurance experience
- Data collection
- Employee training
- Policy & procedure management
- MS Office
- Administrative support
- Planning and coordination
- Problem resolution
- Operational improvement
- Project organization
- Team management
- Human resource management
- Knowledge of auditing systems
- Employee Retention
Timeline
Retail Clerk
USPS
01.2024 - Current
Office Manager
A Virtual Work Experience
06.2023 - 01.2024
Platinum Customer Care Professional
American Express
04.2021 - 06.2023
Document Processor/School Enrollment
K-12 Randstad / Stride
08.2020 - 04.2021
Quality Assurance Coordinator
Enterprise Holdings
11.2013 - 04.2020
Manager of Operations
Rusty's Transport
01.2006 - 11.2013
GED -
MO Learns