KIMBERLY HAMILTON
St Francis,MN
Summary
Administrative and Billing professional with over 25 years experience. Ability to multi-task and prioritize in a fast paced office environment to meet deadlines while answering incoming phone calls, emails, and greeting in-person inquiries. Including Bookkeeping, Word Processing, Excel reporting, Accounting, Payroll, Customer service and Certified in Medical Administration Operations, Medical Terminology and Medical Billing.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pinnacle Dermatology
Blaine, MN
03.2022 - Current
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Upcycle With Kim
Self-employeed
Saint Francis, MN
04.2020 - Current
- Purchase old furniture, dressers, entertainment centers, book cases, end tables and buffets and restore and revamp to new condition with multiple layers of pain and distressed looks.
- Give old furniture a new life
Receptionist/Scheduler/Administrative Operations Specialist
Ear Nose And Throat Specialty Care
Maple Grove, MN
11.2019 - 03.2020
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Completed skilled administrative work to support all office staff and operational requirements
- Organized paperwork such as charts and reports for office and patient needs
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
Administration/Billing
Holland USFC
Coon Rapids, MN
10.2017 - 04.2019
- Billing Invoices
- Manifest drivers out and return at end of day
- Running reports and completing them
- Helping setting up appointments
- Working with customers in person
- Scheduling pick up with customers and general inquiries
Working in OSD
Administrative Assistant
Randstad/ 3 Wire Group
Osseo, MN
03.2017 - 09.2017
- Run Export morning report, ticket quality reports
- Enter order entry's for the day Follow up process in share point
- Work directly with the New York office and reply to the customers and update on parts ordered and serviced
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Senior Agent/Administrator
Iqor
Plymouth, MN
01.2011 - 01.2016
- On boarding new hires
- Daily Office Operations
- Create Excel Spreadsheets and implement data
- Head up and create process for inbound and outbound documents for payment agreement
- Copied, logged and scanned supporting documentation
- Responded to customer requests via telephone and email
- Analyzed departmental documents for appropriate distribution and filing
- Entered details such as payments, account information and call logs into the computer system
- Wear several hats and cross train
Collection Agent
Pinnacle Financial Group
Monticello, MN
01.2009 - 01.2011
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities
- Maintained compliance with fair debt practices and regulatory guidelines
- Reached out to approximately 150 account holders daily
Collection Agent
Diversified Adjustment Services
Coon Rapids, MN
01.2007 - 01.2009
- Answered average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information
- Headed up the SWAT team for high balance accounts
Office Manager/Bookkeeper/Payroll
Hamilton Painting
Andover, MN
01.1997 - 07.2007
- Oversaw the day-to-day processing of payroll for 16 employees, including review of time-sheets and computing pay in Quickbooks
- Communicate with contractors and customers to schedule jobs for residential and commercial use
- Create and process invoices and payment
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN1989
Skills
- 10 Key
- Customer Service
- Data Entry
- Database
- Expense Report
- Financial Statements
- Office Maintenance - Office Equipment Maintenance
- Medical Terminology
- Medical Billing
- Outlook
- Payroll
- PowerPoint
- Quick books
- MS Office
Certification
- Certified Medical Billing
- Medical Office Administrative Operations
- Medical Terminology
Timeline
Front Desk Receptionist
Pinnacle Dermatology
03.2022 - Current
Upcycle With Kim
Self-employeed
04.2020 - Current
Receptionist/Scheduler/Administrative Operations Specialist
Ear Nose And Throat Specialty Care
11.2019 - 03.2020
Administration/Billing
Holland USFC
10.2017 - 04.2019
Administrative Assistant
Randstad/ 3 Wire Group
03.2017 - 09.2017
Senior Agent/Administrator
Iqor
01.2011 - 01.2016
Collection Agent
Pinnacle Financial Group
01.2009 - 01.2011
Collection Agent
Diversified Adjustment Services
01.2007 - 01.2009
Office Manager/Bookkeeper/Payroll
Hamilton Painting
01.1997 - 07.2007
High School Diploma -
Coon Rapids High School
- Certified Medical Billing
- Medical Office Administrative Operations
- Medical Terminology
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