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KIMBERLY HAMM
North Chesterfield,VA
Summary
Dependable and customer-focused professional with extensive experience in student transportation, customer service, safety compliance, and conflict resolution. Skilled at building positive relationships, handling high-volume customer interactions, maintaining accurate records, and responding calmly to challenging situations. Experienced school bus driver and certified school bus trainer with a strong commitment to safety, service, and reliability.
Overview
1
1
Certification
28
28
years of professional experience
Work History
School Bus Driver / Certified School Bus Trainer
Chesterfield Transportation
North Chesterfield, VA
01.1997 - 02.2025
- Supported the development and training of school bus drivers as a certified school bus trainer through VDOE.
- Safely transported students to and from school, field trips, academic events, and athletic activities.
- Conducted daily vehicle inspections, maintained clean bus, and addressed equipment concerns to ensure safe operation.
- Managed weekly and monthly transportation paperwork, maintaining accurate operational records to support efficient transportation services.
- Delivered reliable, professional service to students, families, school staff, and community members, fostering positive relationships and trust.
Associate Customer Service Specialist
Maximus Call Center
Chester, VA
10.2016 - 06.2019
- Managed customer account inquiries, delivering accurate product and service information to enhance customer understanding.
- Addressed customer concerns and complaints, utilizing a professional and empathetic approach to foster trust and satisfaction.
- Facilitated customer satisfaction by consistently delivering positive service experiences and addressing needs promptly.
Customer Service Representative
Powerhouse Gaming
Richmond, VA
08.2015 - 10.2016
- Assisted customers in fast-paced service environment, ensuring prompt and effective support.
- Completed customer follow-up calls to confirm satisfaction with products and services.
- Processed high-volume sales using cash, credit cards, and gift cards.
- Conducted follow-up calls to customers, confirming satisfaction with products and addressing any concerns.
- Compiled inventory lists and collaborated with vendors on product pricing and special orders, enhancing supply chain efficiency.
Education
Associate Degree - Medical Assistant Administration
Daymar College
High School Diploma -
Lloyd C. Bird High School
North Chesterfield, VASkills
- Customer Service & Customer Relations
- Conflict Resolution
- Safety & Daily Vehicle Inspections
- Student Transportation
- Recordkeeping & Documentation
- Cash, Credit & Gift Card Transactions
- Customer Follow-Up
- Inventory & Vendor Coordination
- Training & Coaching
- Time Management & Dependability
Personal Information
Driving License: Commercial Driver's License (CDL), Class B with Passenger Endorsement
Certification
Commercial Driver's License (CDL), Class B with Passenger Endorsement, Certified School Bus Trainer through the Virginia Department of Education (VDOE)
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteOpen to relocation: Yes
Timeline
Associate Customer Service Specialist
Maximus Call Center
10.2016 - 06.2019
Customer Service Representative
Powerhouse Gaming
08.2015 - 10.2016
School Bus Driver / Certified School Bus Trainer
Chesterfield Transportation
01.1997 - 02.2025
Associate Degree - Medical Assistant Administration
Daymar College
High School Diploma -
Lloyd C. Bird High School