KIMBERLY HAMMACK
Royse City
Summary
Results-oriented data specialist with exceptional analytical and organizational skills, dedicated to managing and optimizing data systems while ensuring accuracy and efficiency. Proven ability to collaborate effectively within teams and adapt to evolving project requirements, driving successful outcomes. Expertise in database management, data integrity, and troubleshooting, consistently delivering high-quality results that enhance operational performance. Committed to leveraging data insights to support strategic decision-making and foster continuous improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Administrator
Dyantron Software
Richardson, TX
02.2020 - 06.2025
- Managed data entry processes to ensure accuracy and efficiency across multiple databases
- Developed streamlined procedures for data verification, enhancing overall workflow productivity
- Trained new team members on data management systems, fostering a collaborative work environment
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Provided ongoing support to colleagues by answering questions about specific data entries or offering tips on how to navigate the database system effectively.
Customer service representative
VGW Insurance
Heath, TX
03.2018 - 11.2019
- Provided coverage options, information to assist clients in protecting assets.
- Obtained underwriting approval by completing application for coverage.
- Sold additional products and services after identifying customer needs and requirements.
- Extremely knowledgeable of company insurance products and services to advise customers on appropriate options.
- Calculated quotes and educated potential clients on insurance options.
Customer service representative
State Farm Insurance - Lavonne Gorsuch
Grand Junction, CO
02.2017 - 02.2018
- Resolved conflicts and negotiated agreements between parties in order to reach solutions to disagreements and clarify misunderstandings.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Received incoming calls and messages.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Customer service representative
Farmers Union Insurance
Fruita, CO
08.2010 - 07.2016
- Explain features of various policies to promote and sell insurance policies and ensure application process is completed.
- Perform administrative tasks such as data entry, maintaining records and handling policy renewals, Cancellation notices, payments and policy changes.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
- Worked with the Agent to resolve problems, improve operations and provide exceptional customer service.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from insurance policy and billing, protecting company reputation and loyal client base.
Education
Certificate of Administration - Business Administration
In-Tellich School
Grand Junction, CO11.2010
Skills
- Microsoft office
- Problem solving & critical thinking
- Strong work Ethic
- Data monitoring
- Data quality assurance
- Data management
- Document management
- Process scheduling
- Teamwork and collaboration
- Punctual and reliable
- Multitasking Abilities
- Customer service
- Attention to detail
- Time management
Certification
- Texas Property & Casualty Insurance License 2018 – present
- Colorado Property & Casualty Insurance License 2008- 2018
Timeline
Data Administrator
Dyantron Software
02.2020 - 06.2025
Customer service representative
VGW Insurance
03.2018 - 11.2019
Customer service representative
State Farm Insurance - Lavonne Gorsuch
02.2017 - 02.2018
Customer service representative
Farmers Union Insurance
08.2010 - 07.2016
Certificate of Administration - Business Administration
In-Tellich School