Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Hammond

Houghton Lake,MI

Summary

Highly motivated and educated Recovery Coach who graciously handles and resolves challenging client issues. Driven to consistently deliver exceptional client support and assist clients in transformations to a healthy lifestyles.

Overview

10
10
years of professional experience

Work History

Manager- Bar Tender

Missouri River
10.2004 - 06.2009
  • Improved safety procedures to create safe working conditions for workers.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Resolved problems, improved operations and provided exceptional service.

Cashier

Farmer Jacks
02.2002 - 07.2004


  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Customer Service Representative

Computer Connection USA
06.1999 - 01.2001
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Met existing customers to review current services and expand sales opportunities.
  • Consulted with businesses to supply accurate product and service information.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Maintained current knowledge of evolving changes in marketplace.
  • Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Addiction Recovery

ICDC College
Culver City, United States
03.2016

Skills

  • Effective public speaker
  • Resource advocacy
  • Team player
  • Crisis intervention techniques
  • Culturally-sensitive
  • Strong interpersonal skills
  • Experience with homeless populations
  • Superior oral and written communication skills
  • Goal-oriented
  • Computer-savvy
  • Life Experience
  • Peer Mediation Skills
  • Business and Computer Technology skills

Timeline

Manager- Bar Tender

Missouri River
10.2004 - 06.2009

Cashier

Farmer Jacks
02.2002 - 07.2004

Customer Service Representative

Computer Connection USA
06.1999 - 01.2001

Addiction Recovery

ICDC College

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Kimberly Hammond