Kimberly Hampton
Charlotte,NC
Summary
Focused on meeting and exceeding customer expectations at every turn, operating with a forward-thinking approach and maximizing customer satisfaction with a hands-on style. Proficient in minimizing risk, maintaining compliance, and working within established bank guidelines for loan feasibility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Loan Specialist
Wells Fargo
Charlotte, NC
05.2022 - Current
- Collaborated with internal teams to streamline loan processes, resulting in improved efficiency and customer satisfaction.
- Structured loan terms and conditions to mitigate risk and meet the needs of clients.
Loan Processor Supervisor
Keller Mortgage
Dublin, OH
10.2020 - 09.2021
- Supervised a team of loan processors, providing guidance and support to ensure timely and accurate completion of loan applications.
- Implemented quality control measures to minimize errors and maintain compliance with regulatory requirements.
- Coordinated with underwriters, appraisers, and other stakeholders to expedite loan approvals and closings.
Appraisal Coordinator
Keller Mortgage
Dublin, OH
03.2020 - 10.2020
- Managed appraisal requests and assignments, ensuring adherence to timelines and quality standards.
- Liaised with appraisers, borrowers, and lenders to facilitate property inspections and valuation processes.
- Resolved appraisal-related issues and discrepancies in a proactive and timely manner.
Senior Loan Servicing Specialist
Wells Fargo
Charlotte, NC
10.2012 - 01.2019
- Administered loan servicing operations, including payment processing, account maintenance, and escrow management.
- Conducted audits and reconciliations to ensure accuracy and compliance with regulatory guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
RESPA Remediation Specialist
Bank of America
Charlotte, NC
06.2011 - 01.2012
- Conducted thorough reviews of loan files to identify and correct RESPA (Real Estate Settlement Procedures Act) violations.
- Developed and implemented remediation plans to address identified issues and ensure compliance with RESPA regulations.
- Prepared detailed reports on remediation activities and outcomes for senior management and regulatory bodies.
Administrative Assistant
Estramonte Chiropractic
Charlotte, NC
02.2008 - 05.2011
- Managed office operations, including ordering supplies, maintaining records, and overseeing facility maintenance.
- Provided administrative support to executives and team members, including scheduling meetings, managing calendars, and handling correspondence.
- Prepared and edited documents, reports, and presentations with a high degree of accuracy and professionalism.
- Assisted in organizing company events, meetings, and conferences, ensuring smooth execution and adherence to schedules.
Education
High School Diploma -
Andrews High School
Andrews, SC05-2002
Skills
- Client management
- Loan Servicing
- Cash Flow analysis
- Customer Relations
- Payment Schedule Computation
- Problem-Solving
Certification
- North Carolina Notary Public
- Electronic Health Records Specialist
Timeline
Commercial Loan Specialist
Wells Fargo
05.2022 - Current
Loan Processor Supervisor
Keller Mortgage
10.2020 - 09.2021
Appraisal Coordinator
Keller Mortgage
03.2020 - 10.2020
Senior Loan Servicing Specialist
Wells Fargo
10.2012 - 01.2019
RESPA Remediation Specialist
Bank of America
06.2011 - 01.2012
Administrative Assistant
Estramonte Chiropractic
02.2008 - 05.2011
High School Diploma -
Andrews High School
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